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We have been told by RingCentral several times that our call queue is complex. Is there anyone with RingCentral that can take a look at the backend to make sure we have everything set up correctly? We seem to be missing calls and VM's, and nobody's phone rings. We also have a landline phone that we have yet to have someone help us connect to the system. Any insight on how to get a rep to work with your account?

We are looking at removing hardware as most people don't have use for physical phones anymore as we moved away from the office. We have a box of almost brand new devices which were removed from our office when downsizing and moving to hybrid work environments. Is there anything special we need to do to remove these devices from our account? Can other people make use of them or will they be tided to RingCentral? I know we bought all the equipment when we started our RC plan. It seems there doesn't seem to be a lot of information on this online. Thanks-bryan

Does anyone have the settings needed to configure Call Presence/BLF on Yealink phones? I have T46S and T42S phones and they support SIP presence/BLF but RingCentral will not give me the settings to manually configure the feature. They will only enable it on their pre-provisioned phones. This is an important feature for us, and a standard SIP feature from my understanding, so I'd really like to get this solved.

We have Yealink Ultra-elegant gigabit IP phone SIP-T48U. Incoming calls show as our office tel number on top and below it is the incoming tel number. I need it to show the name of the caller. How do I do that?TIA

Has anyone else seen a warning indicator for a Duplicate IP on their Polycom phone? I've cleared the warning indicator a few times but it does not fix the underlying issue.

I'm replacing a failing SPA122 with a new SPA192. I have the new ATA in hand. How do I install it?

Have a number goes straight to VM. have turned off voice mail. We see the call as missed. Admin portal shows user as "offline" however user is logged in. calls appear on desktop app as missed. Test works , forwarding the number works. just wont ring desktop app. have checked all schedule and vm settings... Thank you

The constant ringing occurs with these conditions:RingCentral Desktop app version 22.3.10 or higher'Headset controls' turned onPlantronics Hub installed and using a Plantronics headset.The RC app continues to ring if I don't pick up an incoming call or I'm on an existing call and I don't pick up. The ringing will not stop unless I turn off 'Headset controls'. This all began with RingCentral Desktop app version 22.3.10 (around 8/1/22) and support hasn't found a fix as of this writing, 9/13/22.This is affecting multiple users with two different Plantronics headsets models (Savi 8220 and Savi W710). Jabra users are not affected.RingCentral_MfP23jWvib.pngIs anyone else having this issue?

Hello,Fairly simple request. We would like our callers to hear a ring or two before the call is connected to the auto-attendant. Is this possible?Thank you!

Hey All,I was wondering if anyone else has run into this issue. Multiple users have experienced being in the middle of a call and then suddenly OUR hold music starts playing. It doesn't seem like anything can be done other than hang up and call the person back. They have tried to wait it out, park the call and pick it back up, and toggle the hold option. I'm not entirely sure what the caller experiences, because my users have not asked yet. I believe it has only occurred on inbound calls, if that helps at all.I have checked the call analytics for the specific calls, and RingCentral states that the calls were in good quality.Thanks!Jon

My video is a bit fuzzy. When I use Zoom it is very clear but not the same quality in Ring Central. How do I fix it?

Hello. Our typical set up for our users is laptop, docking station, USB web cam and USB headset. USB headset and web cam connected to dock. Our folks work in the office and at home, so they and their laptops come and go.RC will randomly switch the mic to the USB web cam from the USB headset. Users have over and over set the USB headset to be the mic. Even if users check their Mic at the beginning of the day, the mic randomly gets changed to the USB Web Cam. They don't know this until they are on a call and the caller says something like "you sound like you are on a speakerphone" or the like. Rather frustrating. Some users have resorted to using the RC app on their personal mobile phone. That should not be the solution. :(We need web cams for MS Teams. Teams has no problems remembering to use the USB headset as the mic (vs. the web cam mic).I've tried to counter this by disabling all mics but it but for the USB headset. Still happens...though not sure.Anyone else have

How can i schedule a report on a specific inbound telephone number, rather than a skill?

when I add a url in a SMS message for a number that is included in bulk SMS, it will not send and I get an error that says message not sent

Our dev is developing an app using Ringcentral's SMS API to send SMS on behalf of different users (extension) in our ringcentral account. Each user extension in our Ringcentral account has a DID and are assigned with additional numbersIs there a way to authenticate a super admin user to be able to send out SMS on behalf of other extenison ? After some googling, seems it is not posisble but I just want to ask again to see if things has changed in Ringcentral.Also, if we need to be able to send out SMS on behalf of each user/extension in ringcentral using API, what's the best way to authenticate those users?For JWT, do we have to ask each user we need to send out SMS on behalf of to have sign up in the Dev portal and then issue a JWT for that particular user? What if there are 100 users, do we need to do it with those 100 users each?? and each time there is a new user added, we will have to sign the new user up on the Dev portal and create the JWT code for that new user, add it t

Can anyone share examples of successful TCR campaign registrations for passive SMS use? Like many of the posters here, my organization only uses SMS to reply when someone (typically a stakeholder or employee) texts us. For example, our RingCentral numbers are in our email signatures, so our primary use case is someone texting to say they're running late for a meeting. They aren't posted anywhere else (only our main number is on our website, and we're not looking to use that number for any form of SMS), and I'm at a complete loss for how to document an opt-in for something like this. If someone can share the specific steps they used to get a similar campaign approved, I suspect many of the users here would appreciate it!

We are a Non-Profit organization, using SMS for Informational purposes (employee to customer two-way communications through RingCentral's SMS app). I wanted to confirm that each employee initiated communication must include "STOP" verbiage? Also, via this link (https://www.ringcentral.com/legal/sms-mms-content-policies.html), it indicates we must log and track consent. I've seen multiple posts as well as statements in the 3/8 TCR Video Q&A that indicate we do not have to log/track consent if we fall into Information use. Can you explain why the difference and how do we distinguish which we should use? Published/Documented evidence would be appreciated.

What is the difference between Enhanced Business SMS vs High Volume SMS Beta? I want to be able to send mass promotional text once/ month to my customers. What should I use?/ Do both require campaigns or messages to be approved by TCR? I did a test campaign a month ago and it still has not been approved. Seems like it defeats the purpose of sending a text if you have to wait over 1 month to see if you can send. Pls advise thank you!

How can I have my outgoing text messages come from the new number that I am using on RingCentral, vs the random one that was assigned to me?

We are using the Salesforce integration for making calls. I cant find any details on the admin site about how this traffic flows across my network. if I use the RingCentral app I can add DSCP tagging 46 and apply QoS to the traffic.How his this traffic handled when using the Salesforce integration ? there's no network details in the admin guide. How do I apply QoS to this on my network, when I do a packet capture I can only see traffic from the browser and the endpoints listed on the ringcentral app network page arent listed.

Is there a way to get notified when someone becomes available, in other words turns status to Green?

RingCentral; Desktop: 23.1.22.6903 Windows (x64) 2023-03-23 01:14:47Within the past 3 weeks or so, half of the time when I go to make calls, I will get no outbound audio. I know I am connected to the call because I see the connected time going up. If I disconnect and try to call again, it will then work where you hear the initial 'click' and the ring tone.This never used to be an issue. I have tried uninstalling and reinstalling the program to no effect. My co-worker is also experiencing this same time which started around the same time. We confirmed it's not the headset because he brought in a different one and still had the same issue. He uses the RingCentral App instead.Obviously having to redo phone calls 50% of the time is not viable, so I'm hoping some assistance can be provided

I have been trying to get Ring Central to answer this question for TWO weeks. We don't use Ring Central for any mass texts, just individual 1:1 sender initiated communication with implied consent. First they tell me yes, just complete the campaign form, then my campaign is rejected because - wait for it - it is for individual 1:1 communication. I circle back to Ring Central to ask the simple questions: can or can't nonprofits continue to use text messaging for 1:1 communication after March 31? If so, is there something we're supposed to do? It has been over a week and Ring Central refuses to respond to my questions.Does anyone know the answers to these questions? Thank you in advance, hive mind.

Does RingCentral have a solution for virtual caller ID display? For example, in a ride-hailing scenario, drivers and passengers may call each other through a dialing interface provided in the app when needed, but what they see is a virtual number instead of the real one, just as described here.

I answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate and have been enjoying for the past few months. Today I log on to work and my auto answer is no longer working, it's setup correctly, nothing changed on my end. The only thing I can see that changed is there was an update that changed the "Green available" icon, changed from a green light to a checkmark. Can anyone assist me? I've tried to make it work on Edge(which i always used) and now I've downloaded the app, both do not work anymore for auto answer.