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Unable to delete two users in RC Admin Portal. Confirmed users are no longer in Active Directory or Okta - error - "The user is integrated with your Directory System and cannot be deleted. Please delete the user in your directory system."

I received an "End of Life" email from RingCentral about my "password-based auth" method of getting a token will no longer supported as of next March. I have been using this method of getting a token for a few years, so I know the code I am using is working correctly. The app my users use is a Windows .exe, built using the Lazarus IDE and the programming language FreePascal and the component I use is the Indy HTTP component. There is no SDK involved. To test my POST call, I use Postman along side my .exe just to eliminate the possibility that one or the other is coded/configured wrong. I have set up my POST request in Postman as explained in these instructions

I see that password Auth is scheduled for end of life March 31.It seems as though the app graduation process is already restricting the creation of apps using password auth. Is this true? Or is there a way to still create an app using password auth?

Hi, Anyone had this error?

Is it possible to migrate an existing graduated App from Password-based to JWT auth flow by changing the App Auth settings?Does the App need to go though the graduation process again after changing to JWT?

We have deployed the mSi version to end users via intune and that is rolled out with no issues. The app now needs to be updated, so need to know best practice to handle this.If i push a new version out via intune then that will just kill the old version and update, which would stop any calls in progress. Are there any update switches that would handle this, or best practice way to deploy updates when you use MSI version and intune

I have wasted an entire day going back and forth between Ring Central support and Polycom support as I've been trying to setup my Polycom VVX 410 handset with my RC MVP seat.Ring Central wants me to downgrade the firmware on my VVX 410 to Version 5.6.0.20009, which was released in July 2017. Polycom said that they don't support this version anymore, and they don't have a "custom server" where I could grab the software using the Poly Web Configuration Utility.This phone worked great with Ring Central before I set it up with Microsoft Teams a few months ago. Now I am trying to move it back to Ring Central but I am not having luck.

Leave a voicemail without ringing the phone.From what I can tell there isn't a way to do this. Our warehouse manager is here way before anyone else and he likes to leave voicemail for people. On our old phones he could just hit 8 and it would go straight to their voicemail instead of waiting for it to ring. Is there a way to do this? Any plans to add this? I'm pretty sure I've seen this feature requested multiple times.

I use a headset or my desktop speaker combined with my webcam microphone for calls. When I am on a call and I click on the audio button to change the speaker and microphone settings there is a drop down for "Speaker and Microphone Combination". There is only one option there - my headset speaker and microphone. How do I create another "Speaker and Microphone Combination" so that I can select it from the drop down, to then use the webcam microphone and desktop speaker? I'd like to be able to easily switch back and forth between those two configurations.

Is it possible to have the projector that has a phone for presentations in meeting rooms moved to RingCentral portal

I have a user that is unable to pick up a caller after the caller has been placed on hold. She is using the mobile app and has already gone through the uninstall/reinstall app. Her desktop app works fine. So it is specific to the mobile app.Any other suggestions would be appreciated.Thank you

HI Team,As a part towards graduating the app, we have a need to access the scope of ReadCallRecording. This API requires a recordingID parameter in the URL:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

Hello!I have a question related to the Webhook payload which I get each time when the call is finished. I have prepared a Webhook to receive payloads about recent calls just after they have finished. I have two different realizations:RingCentral built-in Webhook;Make.com built-in Webhook;The payload that I receive is not enough, so I want to get more data about time-frames and recording links. Unfortunately, both Webhooks do not give me data callRecordId to get detailed information. Are there any ways that can help me get full info about calls in real-time?Thank you in advance!p.s. There is an example of a Make.com Webhook response provided below: [ { "extensionId": 42142141, "telephonyStatus": "CallConnected", &quo

Hi We are currently evaluating the capabilities we can leverage from the RingCentral platform on integrating it with Salesforce's High Velocity Sales (HVS). We are interested to know the feasibility of initiating actions on voice orvideocalls after integrating with High Velocity Sales cadences. Also we want to know about RingCentral voice and video set up via Einstein Conversation Insights. Are there any predefined i

Hi! I've been using RingCentral Phone for Mac because I have the option to View Mac Contacts. But for some reason I can't seem to be able to enable that within RingCentral App (Desktop) for Mac.Can someone guide me through ? Or is this feature not available yet ?I have attached screenshots.

For some time now, we've noticed users experiencing issues transferring/conferencing clients with destinations that have an IVR out front.Significantly often, the call is completed to the destination but during interactivity with that IVR our users can enter whatever number they wish but the tones aren't being sent to the recipient.I've noticed in the forums here this has been an issue for about 2 years now.here and here as an example. Both threads trail off into nothing with no explanation or resolution. I've looked to see if this was resolved elsewhere somehow in the communit

I get nothing but spam phone calls via my direct numbers.

HI Team,We are in the process of making the app graduate, and as part of this effort, we need to access the scope of TeamMeeting. To achieve this, we are utilizing the ListTeams API within the RingCentral UI and testing with sandbox JWT authentication. However, we have encountered the following error message{"errors": [{"errorCode": "GLP-021","message": "This API requires the requester to have a Glip profile. You might sign in to the application to create it."}]}We tried to log in to the RC app (Devtest) once for the system to create your 'Glip' profile, as suggested in the forum. But we are unable to log in using our account...

Should I wait for message status not Queued before sending next message? private async Task CheckMessageStatus(string messageId) { var resp = await _restClient.Restapi().Account().Extension().MessageStore(messageId).Get(); if (resp.messageStatus == "Queued") { Thread.Sleep(2000); await CheckMessageStatus(messageId); } }

Would like to have a way to punch in and punch out. In other words I need to notify the front desk that I am In the office or Out of the office via either the Polycom desk phone OR via the Ringcentral app.

We're unable to delete Direct Messages. When we assign a new user to an existing phone/extension, the new user's name is inserted into the Direct Messages that the previous user created. For example, Dick and Jane are sending Direct Messages to each other. Jane quits and then Bruce is hired and is assigned Jane's old extension. The Direct Messages now look like they are between Bruce and Dick, and they can't be deleted. So Bruce now is privy to all these messages that aren't his business. I don't understand why the Text Messages are easily deleted, but the Direct Messages are apparently untouchable.

When working from within POSTMAN, how can I // we filter (RC): COMPANY CALL-LOGS (from the prior day) ...to ONLY calls that are, --At Least-- 45 seconds (or greater) in duration?

Hi, i set up my call handling in my call queue to Sequential. I have 5 members. I set the "Number of rings before trying next member" to 1 minute (12 rings) however it only rings for 6 rings (30 seconds) before it goes to the next member. I also checked the "maximum caller wait time in queue" to 2 mins and same issue. I even tried 2 mins (24 rings) and still, only rings for 6 rings (30 seconds) before going to the next member. This occurs for all the 5 members. Am I missing a step? I also make sure to save any changes.

Hi,I am trying to access call logs as per the blog post (the end purpose being to identify call waiting times)RingCentral Telephony Session Events Notifications | by Phong Vu | RingCentral Developers | MediumHowever when I use the api I get no records.I just wanted to check if there

We need to change between multiple numbers when calling out from our yealink phones, but we cannot find an option to switch the numbers on the phones.