Call Queues & IVR

Which settings take priority Between Call Queue Group and Ring Group article doesn't speak to when and how one overrides the other.

When a member of a call queue is called on their DDI and does not answer, I need the call to forward/divert to the call queue they are a member of.However, I cannot add the call queue number into the call forward/handling section - I get the message "Forwarding phone number cannot be the same as your account number or any additional numbers."How can I set this up?UK account, 250 users, many call queues where this would be a useful (normal?) feature to ensure calls get answered by someone who can help the customer.

Hello RingCentral, it's disrupting and highly unprofessional when a call comes in while I'm on a call because of all the beeping and ringing. How long before you create a feature where I can say, "If you receive this recording that means I'm on another call right now." Recordings are ruined because of the ringing and beeping. Thank you.

1) UK ACCOUNT2) Case: 096827773)We are looking at the following call flow.Call rings through <COMPANY GREETING PLAYED>Rings #301 receptionist extension(If receptionist cannot answer or away from desk divert to <CALL QUEUE>.nb we don't want menus as we want a personalised service, and have older clients that can struggle with the menu options.ISSUE - After playing the company greeting in the above scenario Ring Central leaves a long silence before ringing the receptionist. The caller is confused as the line goes dead for 12 seconds.It appears Ring central is pausing for a telephone button to be pressed if a menu has been used.Proposed Solution :-Change the behaviour so that if no menu options are present REMOVE the gap waiting for a the response.Currently we are using the work around of having it forwarded to the main receptionist number and having the company greeting on her transfer prompt. However this causes this issuesa) The main receptionist if off / at launch cann

Are robo dialers capable of pressing keys to advance through IVR menus, and if so, do they tend to follow any specific strategy (e.g., spamming #)? Here are two pages I found on the subject:http://www.dslreports.com/forum/r28715445-How-I-stop-telespammers-dead-with-voip-ms-IVRhttps://robocall.devpost.com/submissions/11020-hi-it-s-me-ivrI tried to set something up like this, but I am running into two problems:My main number does not allow routing to my IVR menu, only to the auto-receptionist. My second and third number can be routed to my IVR menu.My business partners and I take shifts answering the phone. It would be a pain to go into the IVR menu settings every time I need to change the extension over to someone else. Is there a way I can funnel the IVR into somewhere where the destination extension can be changed very quickly?Thanks.

I have our company hours set at 8:00am-5:00pm (weekdays). The IVR settings for both company hours greeting and after hours greeting is set to bypass greeting and and go to our receptionists extension. The call handling for this user (receptionist) is to ring their extension during User Hours and unconditional forwarding to an on call cell phone for After Hours. When I call our main line at 5:01pm, the call immediately forwards to the on call cell phone. When I call our main line at 7:30am, the call rings our office and NOT the on call cell phone. I have checked every single setting I find when searching for after hours call forwarding in the community posts and it appears I have everything set correctly. What am I missing? We are a 24/7 company and need all phone calls answered.

Q: What is the maximum number of members I can have in a Call Queue?

I need to change the admin for one of our call queue's

We are just starting to get RingCentral setup for our organization and I want to do about 5 lines with a multi-level IVR. I have been having difficulty understanding exactly how to get it set up and have tried a few times without success. Is there anyone that can give me some pointers on how to set up an IVR with the structure seen in the attached image?

as part of a call queue and I am on a call - I cannot see other calls coming in and may need to answer those - is there a way to correct?

how do I fix this?

I am setting up an IVR where there is a prompt that asks the user to dial 1 if you know your parties extension. As an action there is no option under key press. I called suport and they suggested I create a user with no phone and then use a greeting that we record. But it really needs to either wait for the caller to enter an extension or it needs to go back to the main menu after so many seconds. I do not see a way of doing this. Can anyone give me some advice on how to set this up? It seems like something that should be standard.

Hi all,I just created a simple call queue with 2 users.At the end it gave me an extension number for the call queue but I was not able to add an actual phone number for people outside my organization.Any idea what I'm missing and why I'm not offered to use an existing RC phone number as the main number of this call queue?ThanksRegardsRemo

Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.

Hello,I am trying to do something a bit unconventional and I cannot locate any documents on how to achieve this.We have a group queue for our IT Service Desk that contains 3 members during the day. If a user leaves a voicemail, it goes into our Service Desk ticketing queue.After hours, we have an on call rotation that is not always one of those 3 people. We switch out 1 person every week, and we don't want that person to receive calls from the Service Desk queue during the day.Is there a way to achieve adding one person to the call queue but only after hours?We do not want conditional forwarding or connect to extension because we still need voicemails to go into our Service Desk ticketing queue and not directly to the on call person's voicemail.Right now I am adding this person to the queue every day at 5pm and then removing them at 7am. Hoping there is a better way that I'm not aware of.Thanks!

When I signed up I was told that I would be able to see both the caller ID and the number (I have 3) that was called. This doesn't seem to be possible after all on my mobile app. When will this become available? I signed up because I was told it was.

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

When calling some larger companies and trying to reach an individual, the voicemail will say "leave a message or press 0 to return to the operator". Is this functionality available within RC? It would be nice to give people that option. Otherwise, they have to hang up and redial if the matter is urgent (or can be handled by someone else).I know that Zero Dialing options exist for the IVR, but am not aware of any similar options for extensions.Account type: CanadaGoal: Add an option to send 'zero' dials on voicemail prompts back to the operator (or a selected extension).

Is there a way to have users phones ring or beep or something for call queue calls even while they are on the phone? Many times we would prefer to quickly wrap up the current call and pickup the new call rather than having it flow to another agent. At night we may only have one agent available and if they are on the phone the caller waits in queue until they finish or the callers end up having to leave a voicemail. I would like to at least give them the option to place the first caller on hold and pickup the new call. Is there something we should be using besides call queues to set this up? I considered creating an extension but then it looks like the only option is to forward it to other desk phones or outside numbers, not just to another extension.

(I saw a previous post like this that did not get resolved but am in need of an immediate solution so started a new post) Our call queues are set up to ring to several desktop computer apps as well as several cell phones as simultaneously. When I call comes in, and a team member wants to Ignore the call, the system will immediately ring their line again, effectively making the Ignore button useless. I would like the functionality to have the Ignore button take one out of the call queues that that incoming call, and not ring my extension again. This is different that changing my status to Busy/Do Not Accept Calls, as I want to be able to pass on calls, but without taking myself out of the call queue all together. The Ignore button should allow me to ignore a specific call, without the system continuously ringing my extension.