Developer Platform, APIs, & Integrations

I am no longer able to add contacts from my call log. Is this a glitch in my system or is this a change to the app?

Hi, i am new to this API and i can't get or create tasks from Glip (i am working with a test App in sandbox).Api is working and i can get chats, events and notes but i don't see any endpoint to work with tasks.Investigating, i have found cards (in API->GLIP->Post) that has similar fields to tasks but when i create cards, i can't see them in Glip.What am i doing wrong?Thank you very much.

I want to integrate Infusionsoft contacts with Ring Central so we can see the name of the people that are current clients. I also I have 6 counseling offices and when a call comes in we use Power Point slides with scripts so my call center knows what to say and where to direct people to the right location, the right counselor and services but I want to automate it with dynamic scripting.

Hi, I'm trying to traverse the API from the Company Call Log to the recordings of every fax and voicemail received across the company.I can get the call log records, and I see the entries for faxes and voicemails, but I don't see the message element of the returned records, which the documentation leads me to believe should be there.How do I get to the list of faxes and voicemails of the company without making API calls for every extension or user in the company, which is clearly infeasible?Thanks in advance!

Why doesn't Glip have an integration with Google Team Drives, their team-oriented file storage product, but only with Google Drive, their personal product? We use Team Drives to store shared files in a tree structure because RC/Glip itself doesn't support tree structures. We'd still like to be able to reference these files from Glip.Apparently this can easily be fixed by updating Glip to use Google's API v3 Picker > https://developers.google.com/drive/api/v3/picker but is this something we can do ourselves? If not, could it move up the dev priorities, please?[RC Office users]

curl --request GET --url 'https://platform.ringcentral.com/rest...' --header 'accept: application/json' --header 'authorization: Bearer SUFEMDFQMD'

I want to create Data Export Compliance task but I can't find Rc.Restapi().Glip().DataExport(). I dev on C# with Winform frame work. Please help me !!

When a user requests our app to perform a RingOut, the call starts ringing and the user needs to physically pickup the call to be connected, even though they are wearing a headset and are prepared to take the call when requesting the RingOut. This adds an unnecessary step to their workflow.I see that you can disable the playPromt press 1 part, but is there a way to automatically have the user answer their leg of the call as soon as it starts ringing? Maybe it's a different API in the new Call Control resource?

I would like to do a opencart connect to ringcentral api integration.Export a set of cell phone numbers with a message from opencart to ringcentral. Have ringcentral send sms/mms message to those selected phone numbers.Here is a basic rundown what this is suppose to do.1. My employee choose a set of customer to send mms/sms message to2. My employee create a message that will be send out.3. After they choose the customers in opencart and compose the message, they click the send button.4. opencart send the info to ringcentral api.5. ringcentral api will send out those messages.It will be great, if you can do additional feature such as- check if phone number accept sms/mms or not- auto send tracking id to customer- or any automated messages.Please leave me your email if you can accomplish this task.Thanks

At the top of the screen when I am in the RC App it States "Unable to Access Server" in pink. This has been going on for the last 6 hours. It disables my ability to text or receive new voicemails. After deleting the app - reinstalling the app I now have a error code that VoIP Calling Only - (sorry we are having issues connecting your device to our server. You can make and receive VOIP calls normally, but cannot send or receive messages, refresh your call log or make RingOut calls at this time). I rebooted my device - the error is still there and additionally, all of my text messages are gone.

Velocify is a sales lead manager that uses a SIP from your VoIP provider. RC provided our account's SIP but could not verify if it can be used with Velocify. Velocify is currently having us use a static IP address but it is only a temp. workaround. Calls using Velocify eventually are unable to connect forcing us to reset the SIP and creating downtime. Also, because of the SIP, RC is not able to distinguish that a call needs to go to voicemail quick enough causing the call to be bumped to our overflow channel.Very frustrating. Any help would be greatly appreciated.

CRM integration,I like may other SME's in the UK use ACT! CRM. Are there any plans to have Seamless integration between the RingCentral phone system and ACT! CRM

Phones are down and voices are so garbled not able to speak. Confirmed that our internet is working fine. 2 phones are unaffected. We need a high level of support help! Who can we call???

When we make inbound call to account number(when call is going its not ask extension) the call is connecting but there is no webhook event for that call.

I have a current RingCentral account, and want to add a new line to the account with 2 extensions on that new line. Ext 1 will ring on my cell phone, ext 2 will ring on another employees cell phone. Please advise best way to do this.

I can't get any of the API calls to answer me. it always returns as 404 Not foundIm using the nugget C# libraryim using the following codeusing RingCentral;####string appKey = "MYKEY";string appSecret = "MYSECRET";string phoneNumber = "+15178853031";string password = "MYPASSWORD";string country = "44";rc = new RestClient(appKey, appSecret);await rc.Authorize(phoneNumber, "101", password);var tokenString = rc.token.access_token;var extension = rc.Restapi("v1.0").Account("15178853031").Extension("101");var requestBody = new{country = new { id = country },from = new { phoneNumber = phoneNumber },to = new object[] { new { phoneNumber = "+4407922204537" } },playPrompt = "true",};var response = await extension.RingOut().Post(requestBody);what I get is that :Call failed with status code 404 (Not Found): POST https://platform.devtest.ringcentral.com/restapi/v1.0/account/15178853031

I'm using the SMS subscription event and attempting to pull the details of outbound messages from the message store. This works fine if it's a single SMS, but if messages are being sent in relatively rapid succession (say three messages over the span of 25 seconds), I'm seeing the event looks like thislastUpdated: '2019-03-01T16:45:32.899Z',changes: [ { type: 'SMS', newCount: 2, updatedCount: 1 } ] }Trying to filter the message store by either the time stamp or the newCount ends up missing one (or more) of the messages. I could subtract a given value from the timestamp, but that then runs the risk of pulling in duplicated values.Anyone with some insight into this?

Hi,I am using RingCentral embedded app (See attachment).<script src="" target="">https://apps.ringcentral.com/integration/ringcentral-embeddable/0.2.0/adapter.js">How should I programmatically (in Javascript) turn Recordings ON/OFF based on the target state of phone calls?Thanks.

I need to know detail about Attachment, ex.Limit file size, contentType, all format,..

We've been using the RC api to post conversations to glip. Some of the posts included images. To implement images, we used the "Attachments" feature outlined here:https://devcommunity.ringcentral.com/ringcentraldev/topics/new-glip-features-post-attachments-and-th...It worked great and showed the images inline in chat.However, a few weeks ago (not exactly sure when), all posts that contain attachments quit working.I finally got around to debugging and can see that it is because RC/Glip is returning a 400 Bad Request error with the message: "Parameter "attachments" is invalid".I tried getting a post to go through using the api explorer using attachments and I can't get that to work either.Did something break with attachments? I'm pretty sure the format of our payloads to the api didn't change.

Just noticed that the RingCentral for Google Calendar Add On disappeared. It is no longer installed on our domain, it does not come up in search results in the google marketplace, and the ringcentral page for it links to a 404 error - what happened?

So I load the JS SDK, initialize it and set subscription to '/account/~/extension/~/presence?detailedTelephonyState=true'.I create a Ringout set correct From and To numbers and then Ringout is initialized successfully.Event listener on the SDK detects new message and passes it to a function but calls in the received presence message always have the direction set to INBOUND even tho they have been initialized through Ringout and they are definitely not INBOUND, same thing happens if i initialize a Ringout call using RingCentral desktop app.Why is this happening now when it all worked fine couple of weeks back ware there any changes to presence api ? This is a huge blocker for our integration please help.Thanks

I am working on an application calling the RingOut REST endpoint.When I specify identical 'from' number and 'callerId' numbers the API functions as I expect and the calls are placed.When I specify different 'from' number and 'callerId' numbers the API returns a 'FORBIDDEN' status.I have narrowed the difference in the two calls to only that difference and cannot find anything specific in the documentation that points to this as an issue.Is there a way to call the endpoint with different 'from' number and 'callerId' numbers?

Hi ,I am writing call centre type application, If call comes , I want to find that event in c# and pop up my screen.So I need to find live incoming call. So is there any possibility to find that event in c#.

Hi,I want to know is ring central supports C# based call handling (Incoming call, Answer, hold) .