Developer Platform, APIs, & Integrations

With the RingCentral Meetings and Phone applications there's the ability to login via your Google Account.  However if you have your Google account protected with 2-Factor Authentication using a security key you get stuck after entering your username and password as your are presented with the following:Has anyone found a setting you can update so that you can login?  Switching to using 2FA with a code or app isn't an option.  For now I'm just using my RC username and password as a workaround.Thanks.

Hi Guys,I've successfully got inbound call call connected events coming through to my WebHook when a call is picked up by an extension which is fantastic.I also need to know though what the number is that the caller actually dialled initially (not the extension but the actual original calling number) ... how do I find that out? It isn't in the json blob that the WebHook receives.Thanks for the help

Fax API is very slow and appears to miss random pages. A 5 page document may be received in random order and over the course of 3 hours.

so I have used the ringcentral python sdk example to make a subscription to the incoming call event. it works great using the sandbox credentials. the app was approved for production. however, when i use the production url and credentials for a valid extension(my desk phone) it does not work.. no error, nothing.. i confirmed the login credentials are correct but it acts as tho no call is coming in when there is a call coming in because my phone is ringing.

Hi all,I'm getting login issues when using Ringcentral phone app and my role type is "Super admin". I cross checked every thing , but I don't know where I done the mistake. And I'm unable to make a calls with chrome extension. It shows that my email is not registered and my account has no permissions to access the service. Below I attached the screenshots of my issues. If anybody knows about my issues, kindly let me know the solution.

Hi,I've got a WebHook that's successfully receiving subscribed incoming-call-pickup events for an extension when I make a call to it (dev sandbox) ... but ... for each single test call, I seem to receive MANY such events. For example, one call I did a while ago received 18 such events, all for the same call.So, what I'd like to know is ...- Is it that I'm somehow not responding to those callbacks properly or something so it keeps sending them? Or is that just normal behaviour?- If it is normal behaviour, is there a better filter I can use so I only get one event per call with all the call data in it?- If I do just need to keep receiving multiple events like that, how do I differentiate them? My system needs to be notified, once, for each individual call ... how can I check if an event I receive is for the same call as an event I received earlier, and therefore know to ignore it?Many thanks for the help!

Hi,I've got a WebHook subscription set up for my sandbox account. It's set up to trigger on incoming-call-pickup for my test "101" extension.When I call my allocated phone number, I get the automated receptionist and can dial through to my extension. But then I get hold music for a while followed by the option to leave a voicemail.How do I actually get that call to 101 picked up so I can do my WebHook testing?Thanks for any help

Hi, I am trying to send fax using curl. I can send it via my localhost. But when I am uploading code to server and try to send it with attachment it is showing some error like:[errorCode] => MSG-356[message] => Either filename or content type should be specified, attachment [1]: [][attachmentFileName] =>[attachmentNumber] => 1.I think It has some error in following part of code:$file_name_with_full_path = ('public/pdf/'.$item[0]['item_id'].'-'.$random_number.'_doc.pdf');curl_setopt($ch, CURLOPT_POSTFIELDS, array('username' => '+123456789','password' => "abc@1234",'to' => '+12457899','from'=>'+795454663','attachment' => '@'.$file_name_with_full_path,'contentType'=>'application/pdf',));

Hi,I am working in my sandboax environment to subscribe to incoming call to my extension. Since I later want to graduate this to looking at multiple extensions in the company I am looking at this event filter for my subscription:/restapi/v1.0/account/~/extension/[extension_id]/presencebut since I am wanting to pull in detailed information about each individual call (specifically the session id) I am needing to scribe to the event with this filter:/restapi/v1.0/account/~/extension/[extension_id]/presence?detailedTelephonyState=trueI can get the subscription to work when I don't filter to get the detailed information, but when I provide the detailedTelephonyState=true I get an error when receiving the notification. The error I get is "ValueError: Extra data:..."How can I get my subscription to work and get the detailed telephony state?The code I am using is:def on_message(msg): print(msg) #PowerBI(msg) def pubnub(): s = sdk.create_subscription() s.add_event

Hi everyone , I'm the begininer. I'm trying to integrate the ringcentral for my website to make calls to my customers when I onclick on their name. Can anyone send me the code how to integrate the app ?

Hi Community,We are trying to create an external web application that monitors the user's presences(telephony and presence status). We are aware of the request limit which is 50req/min in this situation. We need to find a way to fetch the statuses without exceeding the request limit.For instance: We have a grid that contains a list of users and need to monitor at least one hundred users at once.Even if we can set a pagination logic in the grid, it is very easy to exceed the request limit with the current setup. We are stuck right now and we can not find an elegant way to solve the problem.The API endpoint we use ishttps://platform.ringcentral.com/restapi/v1.0/account/{accountid}/extension/{extensionid}/presence?detailedTelephonyState=trueAny help or ideas is appreciated.Thanks.

Hi Guys,I'm using the RestClient to set up a subscription for a WebHook, but I'm just getting a 400 Bad Request exception when call the method to create the subscription. The url I'm using is valid (I've replaced it with a placeholder in the following code for obvious reasons)Working with a dev sandbox account. Can successfully get an access token and extension listtoo so I know that part's working fine.The iis logs of the WebHook location show it's never hit as part of this process either.If anyone has any suggestions I'd love to hear them - Thanks ... here's the code ...GetExtensionListResponse extensionList = await rc.Restapi().Account().Extension().List();List<string> eventFilters = new List<string>();foreach (GetExtensionInfoResponse infoResponse in extensionList.records){eventFilters.Add($"/restapi/v1.0/account/~/extension/{infoResponse.id}/incoming-call-pickup");Console.WriteLine($"Extension number / ID : {infoResponse.e

I have a program that I'm trying to build that is intended to send out SMS messages. This program has multiple users, and they need to send out things like reminders to various clients. Thus the program needs to make connections to the RingCentral API to send out these SMS/MMS messages.I'm working with a co-worker, who had some credentials he had been using in earlier tests. We got things working from his machine, but then I tried to do some testing from my machine. I received errors using the same process that he had used. This program executes from the context of the machine that it is running on - not from a centralized server context - so when I'm running it, the requests are being sent from my machine, vs. when my coworker runs things they are sent from his machine.The error is "PBX not registered". When my coworker messes up his credentials, he gets a different error, so it doesn't seem to be an issue with the UN/PW combination.Does RingCentral only allo

using this APIrestClient.post( restClient.restApi("v1.0").account("~").extension("~").fax().endpoint(), qParam);with Query parametersQueryParameter[] qParam = new QueryParameter[3];QueryParameter p0 = new QueryParameter("attachment", "");QueryParameter p1 = new QueryParameter("faxResolution", "High");QueryParameter p2 = new QueryParameter("to", "+14694804418");qParam[0] = p0;qParam[1] = p1;qParam[2] = p2;The error message is:com.ringcentral.RestException: HTTP status code: 400{"errorCode" : "InvalidParameter","message" : "Parameter [] value is invalid","errors" : [ {"errorCode" : "CMN-101","message" : "Parameter [] value is invalid","parameterName" : ""} ],"parameterName" : ""}

I downloaded ringcentral web phone code but unable to login from webrtc login screen. Access control problem we are getting.My developer loginid: venkatraju@davisware.com

I have two developer accounts as user for one app. basically one super admin(developer 1) invited other(developer2). My aim is to recieve call from multiple extension. I have already integrated sandbox and works for developer 1. but I need to handle the call that is made to developer 2 in same subsription event.. is it possible to do so? if yes, great help if steps are provided

Is it possible to Send Text message from Salesforce through RingCentral APIto the Cell Phone field

Please help me with php sample code to download attachment stream object.

I want integrate ringcentral with my window form. So i need to find caller number and name during phone ring from c#. So is there any possible solutions?

I have data I need to load onto the system but cannot save it as CSV (Comma-separated values) file with UTF-8 encoding. can anybody advise of how to convert my excel sheet into this

I have created an app in Private - Desktop/Windows for my clientDownload PHP SDK and passed the credentials.Sandbox account shows 200 ok and Production account shows 500 error Would like to know why?

For both SMS and Fax outgoing message types, the CallerID info is missing. Can we get the "to" "Location" and "to" "Name" elements populated properly? We know that RC has this info because we see it in the call logs - it should be accurately returned in the "to" array elements of outgoing messages. Currently we have to perform an API call on the messages-list and also the call-log and then cross reference them to access this information.

For SMS and VoiceMail incoming message types, the "to" array's "phoneNumber" is populated with the proper phone number that the message was sent to. BUT, for incoming Fax messages the "to" phoneNumber is populated into the "subject" element and the "to""phoneNumber" element is not populated at all. Based on the API documentation, this is not correct. Can this be corrected in a future version of the API?

I'm using this endpoint to get the "active calls" for an extension, and I need to distinguish between calls that are still ringing, and calls that have been answered:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/active...However, all of the call records have a "result" of "In Progress", which is not listed as one of the 37 valid enum values in the documentation. The record will show "In Progress" before and after the call has been answered.How can I distinguish between ringing and answered calls?

I am using salesforce ringcentral integration click to dial is not working for me when i choose call with softphone option.below is my browser debug log