Need Help with RingCentral Webhook Events and API Integration

Question

Hi, RingCentral Community!I'm working on integrating RingCentral's API into my application and am currently facing an issue with setting up webhook events and handling RingOut calls.While I can successfully initiate a RingOut call and receive an authentication token, the webhook events for Call Received or Message Received are not being triggered as expected. I have already configured the webhook URL and subscribed to the required events, but I haven't been able to see any webhook logs or event data coming through.Has anyone else faced this issue? Any tips or advice on how to troubleshoot webhook event subscriptions, or perhaps additional configurations I might have missed?I’d appreciate any guidance or pointers to get this resolved.Looking forward to hearing from you!

PhongVu · Answer

For information on setting up webhook subscriptions, please refer to the Webhook Developer Guide.

For “Call received event”, use the telephony session event filter, see the detailed article linked here.

I am not sure about the “Message Received” question. But if you mean the SMS message notification, then use this instant message event filter.

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