Email to Fax Function

Forum|Forum|4 years ago
August 16, 2022
12 replies
1013 views

We have been down for 11 days since Friday, August 5th.

At first they mentioned I needed to get SPF, DKIM and DMARC validation for the Fraud Department to enable E2F Function. However, now that I have passed all tests and have had the Fraud Department enable E2F Function again, it is still not working. I have had several case numbers for this issue, however they just told me that they would close and open a new one since this will be escalated to a different department since the E2F Function is enabled yet the faxing option is not working.

Back in April we had the same issue, I called and got it resolved over the phone within two days. Today, I have been calling for 11 days with no success or solutions. We have been a client for over 8 years and are losing clients over this matter.

Outbound email to fax faxes are not even showing up in the sent folder on the ring central app. I don't receive a transmission result of whether it was sent successfully or not.

Need to know if anybody has had this solved yet?

fax

Show previous replies

C

customer-service-representative

Author

The First Step

Hi John,

I am so glad it is working on your end now! We are still down, would you be able to let us know what finally made the trick with your DMARC verification? Our IT Department has checked everything and claim that everything is set up on our end. Is that with Gmail?

J

jmurray

New Participant

Here's the email I got from RC support. We have a Microsoft Exchange email server.

Hi, I checked the email domain you gave and DMARC (Domain-based Message Authentication, Reporting and Conformance) ofr the said domain is not configured. Please refer to this link on how to configure DMARC:

https://support.ringcentral.com/article/Best-Practices-to-Prevent-RingCentral-Email-to-Fax-Service-from-Blocking-Faxes.html

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