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New Participant
December 4, 2023
Question

How do I find the reason why a fax failed to send?

  • December 4, 2023
  • 2 replies
  • 292 views

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
December 6, 2023

Hi @Zofia Kozlowska, may I know how did you send the fax? Is it thru email or the app?

New Participant
December 19, 2023

I have submitted a feature request for this several times with RingCentral but they have yet to implement it. Our previous fax carrier would tell you the failure reason (i.e. No answer, voice call, etc)