Skip to main content
New Participant
Apr 2, 2015 3:09 PM UTC
Question

How do I send a fax, from email, to a fax line which is an extension and requires selecting a number?

Don't know how to send fax to a fax line on an extension.

2 replies

Apr 2, 2015 4:29 PM UTC
Hi Stephen,  Try sending the fax with the following format: "10 digit phone number * extension number" so it looks like:  xxxxxxxxxx*xxx@rcfax.com

This may not work depending on the receiving machine. You are sending to another number outside of RC, I'm not sure if the receiving system will recognize the " * " symbol, so you'll probably want to test it and follow up with a phone call to assure they received it. 

Note:  This will not work when sending to a RingCentral number. Faxes to RingCentral must be sent to just the 10 digit number. 

Mike
New Participant
Mar 2, 2021 10:27 AM UTC

How do you send to RC with an extension?

Just adding the extension to the end of the main number used to work last year, but no longer.