Fax

I have an android phone and for some reason I can't use the mobile app for faxing. Whenever I need to fax something, there is no option for me to attach the document. The document tab is empty.

Is there a possibility on admin portal to block certain fax numbers so our users cannot send any fax to them?

I have attempted to delete unread faxes, and every time I reopen my computer in the morning, they show up again. So I continually have 11 unread items showing, which then removes my ability to use the "red dot" as my indicator for new messages. Please help. Why won't these stay deleted?

hello, trying to get approval for my company to use ring central however we will need to be able to disable the download feature for the faxes and voicemails. will this be an added feature in the upcoming updates?

I need to help others find their fax number as well. Where can I find this?

Is the RingCentral phone app for Windows desktop supported and compatible to work in an RDS (Remote Desktop Server) version 2019? And if it is.... How does it get installed, since when I tried to install it using the preferred method for installing apps on a Remote Desktop Server and subsequently ran it on a thin client, I received this error:

I'm trying to send a fax to someone's efax number. I entered the number as 11234567890@rcfax.com & it failed. I then tried 11234567890@efax.com & it failed aswell. What is the proper way to send to an efax number??

How do I send a fax to a fax number ?

How do you change the new fax notification tone on a desk top phone? It make a loud, horrible & disturbing noise that is not a ring tone.

We got a new computer, I don't know what the IT guy loaded but it looks totally different and we can not use this version at all. How do we compose a fax, scan the fax and send the fax? We are totally lost, we want the old version back.

Recieving faxes

I sent a fax on 5/9, today is 5/21 and can only view faxes sent for the last week. Where can I view a copy of this fax? I read on another thread that we can view them for 30 days.

I have tried to send the same domestic fax in teh US this over 20 times! I successfully sent a fax with more file attachments to the exact same recipient prior to this one, so I know the information and file names should work.

We recently setup a call queue to act as an overflow when an agent is currently on a call. The queue is ONLY used for this overflow call purpose and customers do not call directly into the queue.However, we recently created a queue for a team that receives a lot of inbound faxes. When the queue is active, inbound faxes now ring the agents phone. When the queue is disabled, inbound faxes do not ring, and show up via a notification only (as intended).This poses several problemsAgents do not know the inbound "call" is actually a fax. If they answer it, they just hear beeping.After 1 ring, the fax will roll over into the queue, and "ring" additional agents.The inbound fax will fail, and often be retried several times.Eventually, the fax will go to the queue voicemail.We have since disabled the queue for this group.Why do inbound faxes behave differently when the queue is active? This behavior happens regardless of if the agent is on the phone. We have had no problems wi

Account type: CanadaRelated case number: multiple case ID's (never resolved) - last 08629547Detailed description of problem:My faxes are not being received by certain fax machines/services despite receiving a "SENT" confirmation. When I reviewed the case with the recipient's fax support person, I was told that my fax is attempting to come in with a foreign area code and number: 650-655-6633This fax number has been associated with sending BLACK SPAM pages. It is being blocked automatically by other faxes.Why does my fax not have MY caller ID? It is correctly entered in the required fields.Are my faxes rerouted via an American number?I am fed up of thinking that a fax was successfully sent only to then discover that nothing was received. It is distressing and embarrassing.Kim Lorenz Cabanlit from Ring Central has yet to respond to my query and contact me.Previous troubleshooting steps taken - I don't know. RC does not tell us what they do. They just ask if there is

Can you still use your fax machine to receive faxes or does it all have to go through the app?

I am not using any app or cell phone (nor do I want to). I just want a fax that was to to me off of my RC portal.Thank you.

I tried several times sending faxes via RingCentral to a fax machine which is attached toATA Router and configured in RingCentral but never successfully transmitting a single fax over. Receiving error report "Fax Message Transmission Result to +65 xxxx xxxx - FAILED" but was not getting any details of the failure.However I get an error popped-up on the RingCentral screen after login. "E995 Service may be limited or unavailable. Your specific location may not be automatically communicated to the dispatcher".Could this error is related to the fax transmission failure?How can I solve the fax problem?

1. Canada2. Case ID: 07967367 is only one of them3. I continue to have issues with pharmacies not receiving my faxes despite a successful sent. I tested many today and called them each. They are the same pharmacies. I am able to receive faxes from them but they cannot receive mine. This has been going on for two years now. Ring Central has a responsibility to make its system compatible with all faxes. Some faxes (especially toll-free numbers) may have restrictions with receiving a fax only from certain area codes which makes me wonder whether my faxes are not being rerouted through a different area code. I know for a fact that at least once, the recipient stated that my fax came form a different area code. WHAT IS GOING ON?4. I have begged with the pharmacists to call their fax providers as Ring Central has been useless.5. I don't see the software version. I use a web-based version with the following copyright 1999 - 2019 RingCentral Intellectual Property.6. This is my fax number.

A few of my users are having some troubles receiving faxes from certain parties.Some users can not receive a Fax from a party, but will have that Party send a Fax to another user and it will come through.I have tested this users account using all different types of Fax Protocols, and they all seem to work, but for some reason, this user can not receive faxes from these certain Parties.Does anyone have any insight as to why this is happening? I can not seem to figure this issue out.

When I have people fax to my number, how do I know it is a fax so I don't answer Then where do I go to find the faxes?

I deleted a sent FAX in error this past Friday, Is there a way to recover it?

I work for a medical practice and we create a lot of .pdf files that we use to fax between various facilities , but the 20mb file limitation makes it cumbersome. Will this always be the size limitation with RingCentral?

I am unable to send an e-fax, with attachment and include a cover page. I consulted in "messenger" with an IT specialist. Through trouble shooting we found that I could not send my attachment AND a cover page at the same time. IT suggested I post this to the "community" board.

I have asked our employees to login to RingCentral via web browser and send their faxes online to ensure the faxes are not sent over the Internet unencrypted.According to an old conversation, fax-to-email that is sent FROM RingCentral is sent via TLS, when available.https://community.ringcentral.com/ringcentral/topics/security-around-sending-incoming-faxes-via-emailWe have opportunistic TLS enabled on our mail servers. I can make some assumptions here, but I need it to be explicitly stated, and can't find it anywhere: Can RingCentral accept TLS-encrypted email-to-fax (via ##########@rcfax.com)?