Need SENT fax history asap

Forum|Forum|6 years ago
March 5, 2020
3 replies
675 views

I need the SENT fax history asap. Support is telling me they only keep 30 days? But yet all the history is available for the incoming inbox? What is going on here? This can not be right?

fax

Best answer by Mary-Community_Moderator

Hello Kimberly!

It is true that Sent Fax Items are only stored for 30 days while Inbox accommodates up to 200 messages. You may check our article about Message Storage and Account Data Retention.

Thanks!

Mary-Community_ModeratorAnswer

Community Manager

Hello Kimberly!

It is true that Sent Fax Items are only stored for 30 days while Inbox accommodates up to 200 messages. You may check our article about Message Storage and Account Data Retention.

Thanks!

C

calum-cunningham

New Participant

I think this is a huge weakness in Ring Central. Data storage is everywhere. The whole world is storing data. I think holding fax storage for only 30 days is a poor service level. If Ring Central wants to maintain its business clients fax storage needs to be improved. This is a compelling reason to look for an alternative supplier ..... and there are many to choose from.

K

Kerri233371023

New Participant

I'm going to have to change FAX systems due to not having access to enough history of sent faxes.

Sign up

Login with SSO

Login to the community

Login with SSO