Not Receiving Faxes

Question

All faxes to one of our branch locations are showing as missed calls, and nothing is being delivered. We have rebooted the ATA device and the fax / printer machine. Both are online, O@H homepage shows the ATA device being online, the OBIHAI rings 3 times as its supposed too when we receiving a fax, but nothing is printed on the machine. The call log just shows missed calls over and over again.

Have had a ticket open with ring central since the 6th and no response.

welcome01 · Answer

Has the fax been working normally and suddenly stopped? Or is this a first time setup and it's not working from the get go?

If it is the latter, you can refer to this article on how to do all fax related settings. Look specifically at point 3. and 4. since they are easy to get wrong.
https://support.ringcentral.com/gb/en/article-v2/Fax-Set-Up-Analog-Telephone-Adapter-ATA.html?brand=RC_US&product=RingCentral_MVP&language=en_US

Other helpful articles can be found here under Administration and Troubleshooting.
https://support.ringcentral.com/gb/en/fax.html

If all the settings are correct and you haven't received a response to your ticket in ~2 weeks, I think it is a good idea to create another ticket.

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