Outbound emails via email-to-fax are not being processed

This is also happening to mine as well, from what I am seeing. If you go in the portal for RC you'll see the options to add or remove users to send faxes no longer are there. I have also submitted a request myself and have not heard back from them.

The same thing is happening to us as well... All of my users have disappeared, and we are not able to send faxes via @rcfax.com. I cannot get a real person on the phone to assist, just told to go to the website... We have been a customer since 2015- THIS IS VERY FRUSTRATING!!!

Hi! Please refer to the same issue posted here below https://community.ringcentral.com/questions/107119/fax-only-account-cant-send-faxes-or-add-email-addr.html.

We understand your frustration with this. If you have already created a web case, our Tech Support will attend to it within 24 hours.

Hi Mary. I have reached out to our account manager for escalation. Waiting 24 hours for this is not really acceptable.

Ring Central support has confirmed there is an outage and this is being escalated up.

Same issue. This has been going on for 24 hours why has this not been posted to the service status page?

Support sent me back the link Mary posted. I don't remember ever receiving a notification this was coming so this is a big issue for us.

Setting up SFP, DKIM and DMARC is going to be required for email to fax to begin again. Support is stating we will need to have our domains validated before they allow faxing.

Hi @Tydings Rosenberg,
This is not due to a service outage but rather an issue with the affected accounts that must be remedied by the account owners.

Please see https://support.ringcentral.com/au/en/article/Best-Practices-to-Prevent-RingCentral-Email-to-Fax-Service-from-Blocking-Faxes.html for information on how to setup the appropriate email policies to ensure your email is secure (otherwise a malicious actor could impersonate your email to spam or defraud others).

Once you have set up the appropriate policies, support can assist in turning this feature back on for your account.

Hope this helps,
Mike

I am having the same issue and was never notified. I was able to use all services daily for 7 years and it stopped last week. My case #s 15086731 and15090245

This doesnt help. I need my account back up and running asap. My ticket is 15090245