Senders fax says "No Answer"

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I am new to RC. When a Customer sends a fax from their fax machine to my RC fax number.. the fax does not go thru and they get a "No Answer" error message

fax

A

Anirban2396911020

The First Step

I found this reference: https://support.ringcentral.com/article/10879-Fax-Unable-to-receive-faxes-RingCentral.html

See if this helps to resolve your issue

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