Solved
How do I initiate a text in RingCentral for HubSpot?
The call option seems to be there, but HubSpot seems to be lacking a text button.
Unfortunately at the moment while the phone call option appears in the action items for contacts, there is no equivalent text button
To start a text or refer to a conversation instead you’d have to look for it in two areas:
The phone integration:
The phone icon will open our integration dialer and text messages can be found in here to start or read existing conversations - the integration indexes the contacts so you can just search by name or number :
Or you can add a “Text Messaging” Card to the sidebar of the contact page:
If its not there - you might need to go into the record customization → click on the corresponding layout → and drag the “Text Messaging” card all the way to the top to prioritize it.
