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Jann Mateo
Community Manager
Community Manager
July 2, 2025

Deep Dive into RingEX for HubSpot: Post-Webinar Resources & Q&A

  • July 2, 2025
  • 13 replies
  • 341 views
Deep Dive into RingEX for HubSpot: Post-Webinar Resources & Q&A

A big thank you to everyone who attended our recent webinar, "Introducing Native RingEX for HubSpot"! Your engagement and thoughtful questions made it a truly valuable session, and we were thrilled to share the exciting capabilities of this new integration with you.

Here’s are some of the highlights:

We’ve also prepared additional resources for you to deep dive into this new integration:

We understand that there are questions that we’re not answered in the webinar, we’ll make sure to give answers to these questions through the comment section.

We hope this post-webinar content provides valuable insights as you explore the power of Native RingEX for HubSpot. If you have any further questions or want to connect with other users, we warmly invite you to join our RingCentral Community group! It's a fantastic space to share tips, ask questions, and stay updated on the latest RingCentral innovations.

Until the next webinar! See you there!

13 replies

Jann Mateo
Community Manager
Community Manager
July 2, 2025

Laura 

Q: Are there any issues with call recording limits in hubspot if we are auto-logging calls? Our calls are all auto-recorded. If yes, where can we see those limits in our account?
A: The call recordings are still subject to typical RingCentral limits within your RingCentral plan.

Jann Mateo
Community Manager
Community Manager
July 2, 2025

Mario 

Q: Will native integration support workflow for tickets to be automatically generated and assigned to answering agent?
A: This will be available with Help Desk which is planned to be launched in Q3 - alternatively there might be a workaround today using HubSpots workflow builder.

Jann Mateo
Community Manager
Community Manager
July 2, 2025

Laura 

Q: We're currently testing the new integration and are using the Hubspot Insights feature for our calls. We are having issues with the Hubspot transcript not identifying multiple speakers. Is this an issue we need to address with Hubspot or something RC would be able to assist with?

A: The HubSpot transcript would be managed by the HubSpot team - we’d recommend reaching out to your support rep on their side.