News & Announcements

The Community Team knows that each user has a preference when it comes to desk phones vs. soft phones. Soft phones are popular, but desk phones are reliable options while in the office. Thanks to the quick improvements of RingCentral’s VoIP communication systems, desk phones offer more features than ever and might be worth a second look!Based on our data, 50% of our customers purchase phon

Here are the webinar schedules for July!Registration link Other webinar : https://go.ringcentral.com/ringcentra

We know that many of you have been eager to see this feature implemented and it is now live! Check the link below for Product Marketing Manager, Ashima Bhatt’s blog about the Custom Fax Cover Sheet feature in RingCentral MVP.https://www.ringcentral.com/us/en/blog/introducing-custom-fax-cover-sheets/

Good morning,Please use this as a protest to whichever department thinks that popping up a window on users GUI 'for the next greatest thing!' was a smart idea.I've already fielded numerous calls/complaints/tickets from staff about, 'What is this Google add-in?!?' 'Why can't I get rid of it' ?!? - and it's only been less than an hour of staff being on-site.This latest pop-up, depending on the monitor settings - really doesn't show the little tiny grayish-whit

We’re all about making things easy for customers! We’ve add two new features to the Support Site to help you get the help you need.What’s new?

What: RingCentral MVP: Feature Release Overview - Summer 2022When:

Could there be options to group similar organizations using the RingCentral products into user-type groups? It would be helpful to have a group I can join that work in healthcare, primary care, medical offices, etc.

Welcome to our newly redesigned RingCentral Community! You’ll experience a more organized and user-friendly interface. The RingCentral Community Team has worked to make it easier for you to engage with your peer community, open a tech support case, or submit a product improvement idea - everything is accessible and just a click away.

Welcome to our newly redesigned RingCentral Community! You’ll experience a more organized and user-friendly interface. The RingCentral Community Team has worked to make it easier for you to engage with your peer community, open a tech support case, or submit a product improvement idea - everything is accessible and just a click away.

Welcome to our newly redesigned RingCentral Community! You’ll experience a more organized and user-friendly interface. The RingCentral Community Team has worked to make it easier for you to engage with your peer community, open a tech support case, or submit a product improvement idea - everything is accessible and just a click away.

Join and participate our webinars for June!Registration link: https://go.ringcentral.com/ringcentral-university-webinars.htmlJune 02, Thursday @ 9:00 AM to 10:00 AM PST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountJune 07, Tuesday @ 9:00 AM to 10:00 AM PST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.June 09, Thursday @ 9:00 AM to 10:00 AM PST - Contact Center: Ask the TrainerThis hour is dedic

Collaboration doesn’t just happen within an organization. Often it’s imperative that we reach out and work with other teams, and the RingCentral app makes this meeting of the minds very easy!Below, we’re sharing how to work with guests within the RingCentral App and grow your teamwork externally.

Here are the webinar sessions we have scheduled for May. Registration link: https://go.ringcentral.com/ringcentral-university-webinars.html

The RingClone integration can be the solution!

https://support.ringcentral.com/article/Security-notification-March-2022.html

April Webinars schedule is here! Mark your calendar early!Registration link: https://go.ringcentral.com/ringcentral-university-webinars.htmlApril 05, Tuesday @ 9:00 AM PST - ( Admin ) RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account.April 07, Thursday @ 9:00 AM PST - ( User ) RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the

The FCC has mandated a federal law that focuses on phone system safety regulations. This law is called RAY BAUM's Act. RingCentral ensures that our product is fully compliant with this law. You can learn more about our approach to RAY BAUM's Act, as well as visibility into RingCentral location awareness and how it works. And we've also enclosed information regarding RingCentral's commitment to privacy.Click here to get all the details.

Hi! Make sure to add these Webinar schedules to your calendar.Registration link is https://go.ringcentral.com/ringcentral-university-webinars.htmlMarch 03, Thursday @ 12:00 AM - 01:00 PM PST - RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.March 08, Tuesday @ 11:00 AM - 12:00 PM PST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing us

With changes to our Business SMS, we're sharing some helpful KB articles that will help to clarify any questions you may have. Please feel free to use the comment section to leave additional feedback or questions that the Community Team will be glad to dig into further on your behalf.https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.htmlhttps://support.ringcentral.com/article/RingCentral-Business-SMS-Frequently-Asked-Questions.htmlhttps://support.ringcentral.com/article/High-Volume-SMS-Overview.html

Here on the Community Team, we’ve collected some Knowledge Base articles that might come in handy if you’re troubleshooting or looking for Fax related information. Based on Technical Support Team's Data, these are the top customer issues for Fax:

Hello,To help manage mass application deployment and remove the need for admin credentials for end-users, we need a version of the Mac app that will not auto-update. Just like the windows version you have. Thank you.

When following the link "Check out the latest RingCentral Release Notes Highlights to view a complete list of changes I am not seeing anything referring to the 22.1 Release.

Your February Webinar Schedule is now available! Registration link is https://go.ringcentral.com/ringcentral-university-webinars.htmlFebruary 08, Tuesday @ 10:00 AM - 11:00 AM PST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountFebruary 10, Thursday @ 9:00 AM -10:00 AM PST - Contact Center: Reporting Basics"This hour is specifically designed to teach administrators and contact center managers a basic understanding of how to utilize reports. Learn how to view, generate, and schedule reports to monitor call center performance and optimize day to day activities."February 10, Thursday @ 12:00 PM - 1:00 PM PST

Hey, don't miss this really cool reflection on all the features we released in 2021and what you can expect in 2022!RingCentral MVP: Our top innovations of 2021, and what's coming in 2022

Start year 2022 with these webinars that will surely help you know more about how to maximize the benefits of your RingCentral subscription.Registration Link: https://go.ringcentral.com/ringcentral-university-webinars.htmlJanuary 04, Tuesday @ 10:00 AM PST - RingCentral MVP Adding and Managing Users Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountJanuary 06, Thursday @ 12:00 PM PST - RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless.