News & Announcements

 Thank you to everyone who attended our recent webinar! We received a lot of great questions, and while we couldn't answer them all live, we’ve compiled responses to the most frequently asked ones here.Workflow BuilderDavid - Is there an AI assistant available for auto SMS replies?There will be soon! When composing an auto-reply in the settings of the RingCentral desktop application, you’ll soon have access to an AI assistant that can help generate and refine SMS messages. Stay tuned for updates!Hilary - We don’t currently use SMS in RingCentral or record calls. Does this mean Workflow Builder has no use case for us?Currently, Workflow Builder is primarily focused on SMS use cases, so you may not find an immediate use case. However, we’re actively expanding its capabilities to support broader functions beyond SMS. A global release is planned for late May or early June, which will include additional functionality. Follow the Workflow Builder community for updates.Teresa - Can Workflow B

Thank you to everyone who joined us for the FIRST EVER “What’s New in RingCX” webinar. It was exciting and full of new features!! We’re glad that you’re able to join us to learn what’s new and upcoming with the product!  Here are some highlights from the webinar that are to look out for! Recent announcements from RingCentral 2024 Feature highlights RingCX AI: AI Assist for Supervisors AI Quality Management AI Assist for Supervisors 💻🔍 Unified Single Pane of Glass Agent Experience: EX+CX 💼💻 New RingCX features: Agent Experience RingCX Admin Analytics RingSense AI Quality Management Platform and Integrations Case studies RingCentral's Advanced Support Team Case Study The Husband & Wife Law Team Case Study For those who we’re not able to attend, you don’t have to worry! We got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX!! Recording: What’s New in RingCX, February 2025Presentation dec

*Good morning - The RingCentral Operations teams implemented a fix last evening and internal metrics are suggesting service restoration as of this morning. We are maintaining the yellow status on our Status Site so as to not change it to green prematurely while still monitoring.Our teams have monitored stability throughout last night into today. Please monitor the Status Site for additional updates or when a significant change in status occurs.I know so many of you are frustrated and want answers - we will be providing a Root Cause Analysis in the coming days.In the meantime, ​@Mary-Community_Moderator, my team, and I will begin the process of moving through our DMs and the Community Inbox to review your requests and get them in front of the right teams/people.All that said, rest assured - no one will be lost in the mix. If you think you’ve fallen off the radar, all you need do is reach out to us via DM or at Community.Support@RingCentral.com  Hey, Team!We are aware that some customers

If your business is being blocked from sending SMS messages, then you could be out of compliance with carrier SMS registration requirements. On February 3, 2025, aggregators operating on behalf of US mobile carriers began enforcing the blocking of unregistered outbound SMS traffic. This blocking affects non-mobile originating business SMS providers across the industry. Since 2022, mobile carriers have required businesses sending non-mobile originating SMS to register their brand and SMS use case (campaign). This includes completing registration through their service provider (CSP), meeting strict requirements set by mobile carriers and Direct Connect Aggregators (DCAs), and receiving approval from the mobile carriers to send messages to consumers on their mobile network. This registration requirement is part of the efforts being taken by the mobile carriers to prevent unwanted messaging.Failure to comply with these requirements means that a business will have their SMS traffic blocked

A Message from Vlad Shmunis - Founder, Chairman, and CEOMessage from CEO: Regarding intermittent service interruption | RingCentral Blog Thank you. 

Thank you to everyone for joining us in yet another “What’s New in RingEX” for January 2025! It was great to kick off the year with valuable insights, expert-led discussions, and practical takeaways you can apply right away.Here are a few things that we’re highlighted in the webinar:Recent announcements from RingCentral New RingEX new features Newest integrations with RingCentralWe also have a few questions that need answering, and with the expertise of our very own Byrne Reese, we’ll be providing the answers in the comments section! Don’t Miss Out!We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can register using the link below to access the recording and explore other past webinars at your convenience.Prefer to review the new features on your own time? The presentation deck is also available via the link below.Recording: Register to get recording here! Presentation deck: Click here to view! Would you like to know more about upcomin

⏳ Time is precious, and we’re all about working smarter, not harder. RingCentral offers a wide range of tools to help you stay efficient and productive. We’d love to know: Which feature is your ultimate time-saver?  🗳️ Vote for the feature you can’t live without and share your favorite time-saving tips in the comments below! 🚀Let’s see which features our community swears by. You might even discover a new one to try! 💡

⏳ Time is money, and we’re all looking for ways to work smarter, not harder. With RingCentral, you have a suite of features designed to keep you productive and efficient, no matter where you’re working. But we’re curious: Which feature helps you save the most time? Vote for the feature you can’t live without and drop your favorite time-saving tips in the comments! 🚀Let’s see which features our community swears by. You might even find a new one to try! 💡

Which 2024 RingCentral feature became your ultimate business game-changer? Whether it streamlined your processes, improved your communication, or helped you manage your team more effectively, we want to know! Share your top feature and brag a little about how it made a difference for you! Vote below and tell us why it's your pick! Bonus points for sharing creative ways you’ve used it! 🚀

Thank you to everyone who joined our live webinar, “What’s New in RingEX: December 2024”! It was an engaging session filled with valuable insights, expert-led discussions, and practical takeaways you can apply right away.Here are a few things that we’re highlighted in the webinar:Recent announcements from RingCentral New RingEX new features Admin Portal updates New hardware updatesAnd much more!We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can register using the link below to access the recording and explore other past webinars at your convenience.Prefer to review the new features on your own time? The presentation deck is also available via the link below.Recording: Register to get recording here!Presentation deck: Click here to view!Would you like to know more about upcoming and past events? Click here!Let’s keep the conversation going! Share your thoughts or questions below!

As the season for gratitude approaches, we turned to our small but mighty RingCentral Community Team to share their favorite RingCentral features—and now, we’re excited to share them with you! These standout tools are what make RingCentral an indispensable solution for businesses of all sizes. Whether you’re working remotely. Collaborating across teams, or engaging with clients, these features are designed to keep you connected, productive and efficient—helping you work smarter, not harder. Here are the Top 3 RingCentral Features to be Thankful For: Messaging - Boosting CollaborationGone are the days of endless email chains. With RingCentral Messaging, you can create channels for specific projects, departments, or topics, keeping all your conversations in one place. You can share files, tag teammates, and collaborate in real-time, helping your team aligned and productive. Click here to learn more.   Call Handling - Streamlined CommunicationsWhether you’re working from home, the office,

As we celebrate Thanksgiving, let’s reflect on what makes us grateful! What are you most thankful for this year?Vote below and share your thoughts in the comments! What’s something you’re especially grateful for this Thanksgiving? 😊

Wow, what a session! Yesterday’s Community AMA with Ben was packed with awesome insights, lively discussions, and yes—a whole of fun! If you weren’t there, you seriously missed out! (but don’t worry, we’ve got your back with this recap!)We kicked things off with a bang, diving into must-have features for the holiday season to help keep your business running smoothly during the festive rush. From streamlining call queue settings to voicemail magic, Ben shared tips to save time and boost productivity.  Then came the Live Q&A, where things really got exciting! Our attendees brought their A-game with thoughtful questions, and Ben delivered expert answers on topics like:🎁 Simplifying holiday settings across multiple call queues.📞 Routing voicemails to extensions without the hassle.🔒 Managing call history visibility for competitive teams.🔄 Best practices for swapping physical phones between users.But wait—there’s more! If you’re already in holiday prep mode, make sure to check out ou

Thank you to everyone who joined us for our live webinar for “What’s New in RingEX November 2024”. We had an engaging session packed with valuable insights, expert discussions, and actionable takeaways.Here are a few things that we’re highlighted in the webinar:Recent announcements from RingCentral New RingEX app features RingCentral AI Assistant (Formerly RingSense AI for RingEX + RingSense for Phone) newest updates Admin Portal UpdatesAnd many more!We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can register using the link below to access the recording and explore other past webinars at your convenience.Prefer to review the new features on your own time? The presentation deck is also available via the link below.Recording: Register to get on-demand here!Presentation deck: Click here to view!Would you like to know more about upcoming and past events? Click here!A big thank you to our speaker, Emily Lorzing and everyone who participa

 As the holiday season approaches, Ben will be joining us live to discuss how RingCentral features can enhance your business communications, streamline remote workflows, and keep your teams connected through the busiest time of the year. He’ll also answer your burning questions, technical concerns, and highlight best practices tailored for holiday productivity! 📅 Webinar Details:Date: November 21, 2024 Time: 12:00 PM EST | 5:00 PM UK Time | 10:00 AM MST  Registration Link: Community Webinar: Advanced Support AMA with Ben Pintilie💬 How to Join:Save the Date: November 21, 2024 – just one week away! Submit Your Questions Early: Drop them in the comments or in our AMA Question Submission Form! Tune In Live: Don’t miss out on the conversation and insights! Got questions? Send them our way, and get ready to join us for an interactive, informative session with Ben. The countdown to November 21 begins now! ⏳👇✨#RingCentralCommunity #AskMeAnything #RingCentralAMA #SaveTheDate 

We're excited to showcase a powerful new integration that makes joining Microsoft Teams meetings even easier for RingCentral users! You can now connect directly to Microsoft Teams meetings using RingCentral Rooms, streamlining the collaboration experience for teams who rely on both platforms. 🎥✨ What does this mean for you?Unified Meeting Experience: No more switching devices or complicated setups—join Teams meetings from your RingCentral Room with a single click. Efficient Room Utilization: Simplify meeting room management with quick, reliable access to Microsoft Teams and RingCentral Rooms in one place. Cross-Platform Collaboration: Whether your team, clients, or partners use Microsoft Teams or RingCentral, you’ll always be ready to connect smoothly and efficiently.Check out the full details on how to get started in the blog post here: Join Microsoft Teams Meetings Directly Using RingCentral RoomsWant to learn more about RingCentral Rooms? Click here!We’re looking forward to seeing

At RingCentral, we’re always looking for ways to improve our products, and we know some of the best ideas come from you—our community of users! If you have suggestions for new features or improvements, we’d love to hear from you. The best way to share your ideas is by posting them on our RingCentral Ideas Portal. How to Submit Your Feature IdeasIt’s super easy to share your suggestions with us:Sign in at ideas.ringcentral.com using your RingCentral credentials. Click on "Post a new idea" and describe your feature request. Share as much detail as you can—what problem does this feature solve? How will it benefit users? Submit it and keep an eye out for feedback or updates from other community members or our product team. Why Post Your Ideas?Directly Influence Product Development: Your feedback matters! We actively review submissions and take them into account as we plan new features and updates. Engage with the Community: You can see and vote on ideas submitted by others. Popular ideas o