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Learn the latest on RingCentral and the Community.

  • 265 Questions
  • 66 Replies
265 Questions
BeckyH
Community Manager
BeckyHCommunity Manager
posted in News & Announcements
Security Notification - Disruption of Service

https://support.ringcentral.com/article/Security-notification-March-2022.html

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BeckyH
Community Manager
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
April 2022 Webinars

April Webinars schedule is here! Mark your calendar early!Registration link: https://go.ringcentral.com/ringcentral-university-webinars.htmlApril 05, Tuesday @ 9:00 AM PST - ( Admin ) RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account.April 07, Thursday @ 9:00 AM PST - ( User ) RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.April 12, Tuesday @ 9:00 AM PST - ( Admin ) RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System

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Mary-Community_Moderator
Community Manager
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
RAY BAUMs Act compliance with RingCentral MVP location awareness

The FCC has mandated a federal law that focuses on phone system safety regulations. This law is called RAY BAUM's Act. RingCentral ensures that our product is fully compliant with this law. You can learn more about our approach to RAY BAUM's Act, as well as visibility into RingCentral location awareness and how it works. And we've also enclosed information regarding RingCentral's commitment to privacy.Click here to get all the details.

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Mary-Community_Moderator
Community Manager
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
March 2022 Webinars

Hi! Make sure to add these Webinar schedules to your calendar.Registration link is https://go.ringcentral.com/ringcentral-university-webinars.htmlMarch 03, Thursday @ 12:00 AM - 01:00 PM PST - RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.March 08, Tuesday @ 11:00 AM - 12:00 PM PST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account.March 10, Thursday @ 10:00 AM - 11:00 AM PST - RingCentral MVP: Video BasicsJoin this webinar to learn all about starting, scheduling and hosting RingCentral

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Mary-Community_Moderator
Community Manager
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Business SMS Updates 2022

With changes to our Business SMS, we're sharing some helpful KB articles that will help to clarify any questions you may have. Please feel free to use the comment section to leave additional feedback or questions that the Community Team will be glad to dig into further on your behalf.https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.htmlhttps://support.ringcentral.com/article/RingCentral-Business-SMS-Frequently-Asked-Questions.htmlhttps://support.ringcentral.com/article/High-Volume-SMS-Overview.html

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Mary-Community_Moderator
Community Manager
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Are You Having Trouble with your RingCentral Fax service? Read this!

Here on the Community Team, we’ve collected some Knowledge Base articles that might come in handy if you’re troubleshooting or looking for Fax related information. Based on Technical Support Team's Data, these are the top customer issues for Fax:Unable to Receive FaxUnable to Send FaxPartially Received/Sent FaxThe KB Article Resolve Partially Received/Sent Fax Issues on the RingCentral Account can help anyone troubleshoot. This article contains related KB articles for other issues that were not mentioned above.Fax via Email If you are using your email to send a fax, check the KB article link below to troubleshoot issues being unable to send.https://support.ringcentral.com/article/Fax-via-Email-Unable-to-send-faxes.htmlFax in RingCentral AppThe RingCentral app is the most convenient way of handling your faxes since you can access them anytime and anywhere through your desktop and mobile. The Support link below will help you get started with your Fax Service in the app,

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Mary-Community_Moderator
Community Manager
2 years ago
N
niallpyperNew Participant
asked in News & Announcements
Disable autoupdate for Mac version of the Ring central app

Hello,To help manage mass application deployment and remove the need for admin credentials for end-users, we need a version of the Mac app that will not auto-update. Just like the windows version you have. Thank you.

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N
2 years ago
S
Susan2153262010Inspiring
asked in News & Announcements
Notification email - RingCentral MVP 22.1 Release Details

When following the link "Check out the latest RingCentral Release Notes Highlights to view a complete list of changes I am not seeing anything referring to the 22.1 Release.

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S
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
February 2022 Webinars

Your February Webinar Schedule is now available! Registration link is https://go.ringcentral.com/ringcentral-university-webinars.htmlFebruary 08, Tuesday @ 10:00 AM - 11:00 AM PST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountFebruary 10, Thursday @ 9:00 AM -10:00 AM PST - Contact Center: Reporting Basics"This hour is specifically designed to teach administrators and contact center managers a basic understanding of how to utilize reports. Learn how to view, generate, and schedule reports to monitor call center performance and optimize day to day activities."February 10, Thursday @ 12:00 PM - 1:00 PM PST - RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make

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Mary-Community_Moderator
Community Manager
2 years ago
BeckyH
Community Manager
BeckyHCommunity Manager
posted in News & Announcements
RingCentral Blog: Our Top Innovations of 2021 and What's Coming in 2022

Hey, don't miss this really cool reflection on all the features we released in 2021and what you can expect in 2022!RingCentral MVP: Our top innovations of 2021, and what's coming in 2022

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BeckyH
Community Manager
2 years ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Let's bring on 2022! Schedules for January RingCentral Webinars are here!

Start year 2022 with these webinars that will surely help you know more about how to maximize the benefits of your RingCentral subscription.Registration Link: https://go.ringcentral.com/ringcentral-university-webinars.htmlJanuary 04, Tuesday @ 10:00 AM PST - RingCentral MVP Adding and Managing Users Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountJanuary 06, Thursday @ 12:00 PM PST - RingCentral MVP: Phone BasicsJoin this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.January 11, Tuesday @ 12:00 PM PST - RingCentral MVP: Managing Call FlowThis session will cover a va

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Mary-Community_Moderator
Community Manager
2 years ago
J
Community Manager
Jessica H.Community Manager
posted in News & Announcements
Quarterly Roundup by the RingCentral Community Team - Q4

Q4 NewsletterWhat a whirlwind of a year! Here at RingCentral we’re on the fast track for innovation and always moving forward. The year 2021 brought around many partnerships, new features, and major changes to some of our key products. We’ve collected some winning moments from the last quarter, and compiled resources that will help you make 2022 even better with the RingCentral app. Here’s to closing out 2021 with success and taking all our momentum into 2022. May it be our best year yet! From the Community TeamCommunity friends, As we approach the end of the year there is much to be grateful for. My team has stayed healthy and committed to showing up every day to support our Community and the Ideas Portal to stay connected to your bright ideas and support needs.And we’re grateful for you too - we learn so much from you about new and interesting ways that you use RingCentral products. We learn new use cases and get your fresh perspectives. And we know your uniqu

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J
Community Manager
2 years ago
BeckyH
Community Manager
BeckyHCommunity Manager
posted in News & Announcements
Robocalls - Looking toward 2022

I found this article interesting and I know that many of you have challenges with Robocalls.Robocalls are still out of control -- and aren't likely to stop in 2022You can learn more about RingCentral's Stir/Shaken compliance HERE.Got thoughts on solutions?Hit up the comments! We'd love to hear from you!

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BeckyH
Community Manager
2 years ago
M
mnejatiNew Participant
asked in News & Announcements
Log4j vulnerability question

Hi everyone,since most services are announcing updates with regards to their vulnerability situation against Log4j, I wasn't able to find any info on RC websites.Could anyone share if they have any information and if RC can confirm that if their services are affected or not.Thanks

4
PhongVu
Community Manager
2 years ago
A
Anonymous
posted in News & Announcements
Keeping Up With What’s New at RingCentral University

As our products evolve, so does the training at RingCentral University. Often the changes are small updates that you might not even notice. In other cases, there is actually big news to share. A new course offered, an older course redesigned, or new product features you won’t want to miss. In these cases, a quick look at our What’s New section will tell you everything you need to know to stay up to date. Check it out at https://university.ringcentral.com/page/ringcentral-whats-new

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A
2 years ago
J
Community Manager
Jessica H.Community Manager
posted in News & Announcements
RingCentral Room Connector

You can now use third-party SIP-based video conferencing hardware with RingCentral Room Connector!The RingCentral Room Connector completes our video meeting room solution by allowing you to utilize your existing third-party SIP standards-based hardware to connect to RingCentral Video meetings. The RingCentral Room Connector bridges the gap for those who aren’t ready to replace existing compatible off-the-shelf room kits or appliances for RingCentral Rooms.Learn more here:BlogFAQ

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J
Community Manager
2 years ago
J
Community Manager
Jessica H.Community Manager
posted in News & Announcements
New Community Notifications

Hey Community! We've recently enabled a new notifications plugin that provides a new set of online notification settings, just like it does for email. You'll now see a bell icon to the right of your avatar and the drop-down menu.You can change which notifications you receive via email or online through notification preferences, located under your profile - my preferences. The bell will include a red dot when there are new messages to view. At any time, you can click the bell icon to bring up the notifications page and view all current notifications you've received.

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J
Community Manager
2 years ago
A
Anonymous
posted in News & Announcements
Using RingCentral University to Welcome New Team Members

When starting a new job, whether it is the first day at a new company or the first steps in a new role, the big question is always “how will I learn to do this?” RingCentral University helps new team members get off to a great start, with curated curricula that will take them from Basic to Advanced and beyond. Find just what your new team members need, at RingCentral University:RingCentral MVP BasicsRingCentral Contact Center BasicsRingCentral Engage Basics

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A
2 years ago
A
Anonymous
posted in News & Announcements
Using RingCentral University to Go Beyond the Basics

Expertise develops in steps, beginning as you learn and practice the basics, and growing as you add new information and insight. Have you mastered the basics? Are you ready to move up to advanced topics and skills? At RingCentral University we offer curated curricula that will take you from Basic to Advanced and beyond, offering just what you need each step of the way. Take the next step, at RingCentral University:RingCentral MVP AdvancedRingCentral Contact Center Advanced

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A
2 years ago
A
Anonymous
posted in News & Announcements
NEW to MyRingCentral: My Billing

Check this out!Admins now have quick and easy access to update their credit card directly from their MyRingCentral dashboard under the billing tab.What other features do you want to see on MyRingCentral?? Let us know in the comments.

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A
2 years ago
A
Anonymous
posted in News & Announcements
Using RingCentral University to Master the Basics

Whether you’re learning a new product for the first time, or in a new role and using a product in new ways, there’s no better way to build confidence than to master the basics. At RingCentral University we offer curated curricula that will take you from Basic to Advanced and beyond, offering just what you need each step of the way. Check out the basics, at RingCentral University:RingCentral MVP BasicsRingCentral Contact Center BasicsRingCentral Engage Basics

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A
2 years ago
A
Anonymous
posted in News & Announcements
Join us for RingCentral Connect 2021!

RingCentral Connect 2021 is one week away!What is RingCentral Connect?Explore what’s new in the world of business communications at RingCentral Connect. Together with industry experts, users, and partners, we’ll cover how RingCentral is helping businesses everywhere run and grow from a single platform.Hear guest speaker Steve WozniakExcelling in an ever-changing technology environment requires perseverance, adaptability and creativity. No one knows more about fostering an environment of innovation, than Silicon Valley icon and technology entrepreneur, Steve Wozniak. Join us for RingCentral Connect, as the co-founder of Apple, humorously delivers insights and inspiration on how to foster creativity and drive innovation while cultivating personal and business growth.RingCentral will be donating $25 for every registration to Sea Hugger, a nonprofit organization focused on protecting and healing the marine environment from plastic pollution through action and education to drive

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A
2 years ago
A
Anonymous
posted in News & Announcements
Quarterly Roundup by the RingCentral Community Team - Q3

Can you believe we’re in the last quarter of the year already? In this quarterly roundup, we’re excited to review some of YOUR great ideas that have been implemented, reminders for heading back into the office, and more helpful resources to get the most out of the RingCentral Support universe. Read on! From the Community TeamAround here, the Community Team loves fall. And for me, I’m most inspired as the weather grows cool and the season shifts.The summer brought new energy with the addition of Rylie to the team. She’s put her heart and soul into this newsletter, so I ask that you give it some attention and give her a welcome shoutout in the comments.Our team has been working hard and making some necessary changes to the Community that will hopefully make it easier to use and enable you to find the information that you need. We’ll keep you updated. In the meantime, if you have any recommendations or thoughts - shoot us an email at community.support@ringcen

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A
2 years ago
A
Anonymous
posted in News & Announcements
What if RingCentral University were available to all users and courses were easier to find?

We’re excited to announce two major changes to the RingCentral University Experience.We’ve updated the RingCentral University user experience by redesigning the user interface, cleaning up outdated or unnecessary courses, and organizing content to make it easy to find the courses that best fit your product, role, or skill needs.We’ve made RingCentral University available to all users in your company’s RingCentral account. Previously, only the Admin on your RingCentral account had access.

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A
2 years ago
A
Anonymous
posted in News & Announcements
Have you noticed the changes at RingCentral University?

We recently rolled out a new RingCentral University. There’s a new look, and a new perspective on how to help you get the most out of this valuable resource. While there are plenty of changes, some obvious and others not, here are two things that are helping us live up to our promise of “Training. Simplified.”Simpler UI: Our approach is to make it easy to figure out which courses you should take. There are two levels in the course catalog:Proficiency: Basic or AdvancedRole: For MVP: Admin or UserFor CC/Engage: Agent, Supervisor, Admin, AnalyticsFewer Choices: Yup. Fewer. Studies show that too many choices can be overwhelming, leading to less usage. So we’ve redesigned our offerings to make it easier to find the training you need.We offer core learning paths for Basic and Advanced users. Courses are being redesigned to focus on the specific skills needed for your role. Some "lightly used" topics have been retired. Others are still there, but have been m

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2 years ago

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