Here's the first upcoming RingCentral University's Webinars this new year.

Thursday, 14 @ 10:00 AM MST - Contact Center - Customer Reports Examples
"Creating custom reports can help reveal vital information about your contact center. Join us as we walk through creating two useful custom reports."

Wednesday, 20 @ 10:00 AM MST - RingCentral Office - End User Basics

"This introductory webinar is designed to provide an overview on how to get started using RingCentral. Attendees will learn to customize settings, perform basic operations like call forwarding, enabling and checking voicemail, and hosting audio or video conferences in the RingCentral solution."

Thursday, 21 @ 10:00 AM MST - Contact Center: Ask the Expert

"Overview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts."

Friday, 22 @ 10:00 AM MST - RingCentral Office: Ask the Expert

"(60 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything from the RingCentral Admin Portal, the RingCentral App, and RingCentral Meetings. Please come with questions to ask the RingCentral experts. "

Tuesday, 26 @ 01:00 PM MST - RingCentral Office: Managing Call Flow

"This session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options."