Here are the webinar sessions we have scheduled for May.
Registration link: https://go.ringcentral.com/ringcentral-university-webinars.html
May 03, Tuesday @ 9:00 AM PST - RingCentral MVP: Adding and Managing Users
Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account.
May 05, Thursday @ 9:00 AM PST - RingCentral MVP: Phone Basics
Join this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.
May 11, Wednesday @ 9:00 AM PST - RingCentral MVP: Managing Call Flow
This session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.
May 12, Thursday @ 12:00 PM - Contact Center: Ask the Trainer
This hour is dedicated to RingCentral Contact Center customers that need additional training. We can cover any how-to questions related to Contact Center. Please come with questions to ask the RingCentral trainers.
May 17, Tuesday @ 9:00 AM - RingCentral MVP: Introduction to Reporting and Analytics
This webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the analytics portal.
May 20, Friday @ 9:00 AM PST - RingCentral MVP: Ask the Trainer
This hour is dedicated to RingCentral customers that need additional training. We can cover any how-to questions related to RingCentral. Please come with questions to ask the RingCentral trainers.
May 24, Tuesday @ 9:00 AM PST - RingCentral MVP: Messaging Basics
Join this webinar to learn all about instant messaging within the RingCentral Application. This session will provide insight on how to use all functions of the messaging tool to make your day of communication seamless. We will review how to chat with individuals or teams, share files, create tasks, and manage permissions and settings in the app as an administrator.
May 26, Thursday @ 9:00 AM MST - Contact Center: Max Agent Basics
Learn the basics of handling phone contacts within the RingCentral Contact Center MAX Agent. We will introduce how to make and receive calls as a Contact Center agent, including scenarios like transferring, conferencing, and scheduling call commitments.
May 26, Thursday @ 12:00 PM MST - RingCentral MVP: Video Basics
Join this webinar to learn all about starting, scheduling and hosting RingCentral Video meetings within the RingCentral MVP application. This session will provide insight on how to use RingCentral Video to connect with customers and colleagues remotely.