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Jann Mateo
Community Manager
Community Manager
April 24, 2025

Missed Our "What's New in RingEX" April 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

  • April 24, 2025
  • 11 replies
  • 361 views

A huge thank you to all that attended our ever exciting What’s New in RingEX on April 17th! We tackled the newest and upcoming features for RingEX! The chat was filled with exciting questions and we can’t deny how great you all are! 

 

Here are the things that we’re highlighted in the session: 

 

We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.


Heads Up!
Join us in an exciting and informative webinar all about the latest and upcoming features of RingCX on April 29, 2025 and discover the amazing new features this product has to offer! Whether you’re using RingCX  or interested and want to know more about RingCX, this webinar is perfect for you!

Register here: Community Webinar: What’s New in RingCX April 29, 2025

For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

11 replies

Jann Mateo
Community Manager
Community Manager
April 24, 2025

Michael 

Q: I have been having a problem with my status showing off line when I am available ... I am an admin and have not been able to change to available and keeps switching out ??? Also have a problem with 2 phone calls on leads and answer 1st call but keep getting calls on a second line .. and further I have an issue with if I am busy and deny the call it keeps calling back and is very annoying by continuing to ring while I am on another call. There is apparently no way to change that now?? Michael Rosen RPM Performance - Red Bank NJ

A: We’re sorry to hear you’re having issues. We need more information from you in order to help troubleshoot your presence status. Please open a case at support.ringcentral.com.


You can also reference this incoming call handling guide to double check your settings!