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Thank you to all that joined us in our ever exciting What’s New in RingEX last June 26th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!
 

Here are the things that we’re highlighted in the session: 


We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.


For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

Thomas
Q: Is the ability to see the whole company's support tickets no matter what user puts a support ticket in on the radar?

A: Admins and Super Admins can view all the cases on an account by clicking “View all cases” from the My Cases section of the support site.

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Donna 

Q: Can SMS messages be printed?

A: You can export SMS messages and then take any action you’d like.


Luke 

Q: Will call queue announcements eventually be available for Advanced license

A: Currently Call Queue announcements are limited to Ultra & Ultimate license tiers. Connect with your account team to see what options you have with your current package or upgrading your package tier.

 


Eli

Q: What is the plan that the lead magnet or webpage that can be permanent by events? I do not recall the name right off.

A: RingCentral Events Content Hub is available with our RingCentral Events licenses. Connect with your account team to learn more!


Gina

Q: So the A! receptionist is not actually working yet?

A: AI Receptionist is now live! Learn more here.


Anonymous

Q: Any news on HUD for iOS app?

A: Currently, heads-up display is only available in the RingCentral Desktop app. You can upvote this idea in our Ideas Portal since it is now under review!