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Erinn
Q: As a campground, we would love to be able to SMS the CURRENT campers if there is any reminders (i.e. No fires, etc.) or emergencies (i.e. level 2 wildfire evac, etc.). Question: HOW do we ONLY SMS a group Not the WHOLE concact list?
 

A: If you are using our Advanced SMS Inbox, you can tag your contacts (campers) and select which “tags” to message, allowing you to just send a message to your current campers.  For more information on our Advanced SMS Inbox please contact Customer Success.  If you are using the RingCentral app, you may create a new message, include the campers you want to message by manually adding their number, and unchecking the “Create group text” box. 

Jake

Q: Are we able to upload an excel sheet of customers contact info to be able to do mass texts?

A: This can be done with our free RingCentral Labs SMS Campaigns App.  Please note this is a community app and is not officially supported. Otherwise, you may use our Advanced SMS Inbox and work with the team to upload your contacts.

Julia
Q: A unified inbox is crucial, the two integrations available with our CRM don't work reliably and are not user-friendly, we're still stuck with the one assigned operator of our main phone number trying to keep track.

A: We appreciate your feedback and are able to provide options for a shared inbox.  Please reach out to Customer Success so that we can better understand your needs and discuss options.
 

Norman

Q: when does shared SMS inbox go to beta?

A: Shared Inbox SMS capabilities are available today.  Please reach out to Customer Success so that we can better understand your needs and review options.

Kim

Q: We are a lawfirm. We have one email that everyone shares, and 3 phone lines coming into our firm. Is there a way for that one email address to send text messages via computer instead of a cell phone, that everyone can access. Instead of each employee having their own number.
 

A: This could be done via a custom integration using a tool like Zapier.

Scott
Q: I recently entered my clients phone numbers in to Contacts on my laptop, however the numbers didn't sync with the app on my phone. How do I get them to sync so I don't have to re-enter them all in my phone contacts?

A: Please contact Customer Success so that we may work with you to resolve this.
 

Diane
Q: How do you handle extentions..are those sperate accounts? What is the cost?

A: Please contact Customer Success so we can better understand your needs and discuss costs.
 

David

Q: Are there additional resources or benefits for nonprofit organizations?

A: Please contact Customer Success so we can better understand your needs and identify the options best for your organization.

Margaret 

Q: My question would be how we can organize text messages. As SMS gets more popular, how can we get through the noise?

A: This is a great question.  Mobile carriers are working hard to prevent message overload, by requiring consent prior to sending messages to ensure the messages are wanted by your recipient.  Additional advancements in messaging including branded messaging, rich content, and other capabilities including AI are also becoming more mainstream and will allow for clearer and priority/ wanted communications.

Rusty

Q: our team has each phone extension dedicated to an internal RC line #, so we need to separate individual texts to each respective line.

A: By default SMS is unique to each extension, so if each person has their own extension with their own direct number, their SMS will be specific to them and who they are messaging.  If you have additional questions or needs please contact Customer Success.