Incident Summary:

A portion of RingCentral customers may be experiencing failed inbound calls and faxes to Canada over multiple carriers.

Start Time:

Oct 29, 10:33 PDT

Update:

RingCentral continues to monitor the fiber cut and remains in contact with the underlying carrier. The current estimated time to resolution for this issue is this afternoon. Further updates will be provided in the afternoon, or when there is a significant change in status.

Additional Resources for Information:

Please note that the incident above may or may not be affecting your account. You can find more information at the RingCentral Service Status Site. You can view the service status specific to the network segment where your account resides. You will need to log in with your password so we can identify your account.