🚀 Your 24/7 front desk: the AI Receptionist webinar recording is live
Madison Hall (Sr. Director, Customer Success) and Joe Fahrner (VP, AI Growth) walked through how an AI Receptionist answers calls, handles FAQs, captures leads, and books appointments around the clock. If you missed it, or want to rewatch the live setup demos, the full recording is below.
You'll get a live setup demos of what’s new, and answers to real customer questions.
🎬 Click Here to Watch the Full Webinar Recording
💡 What we covered
Speed to response is what wins the booking. AI Receptionist picks up every inbound call, answers routine questions, and books the caller on the spot without anyone stepping in.
Televero Health saw a 14% increase in monthly booked appointments and more than $200,000 in additional monthly revenue within four months of going live.
🔥 What’s new: recent & upcoming feature updates
| New capabilities | How it works |
| Desktop app management | You can now manage AI Receptionist directly in the RingCentral desktop app. Everything stays in sync with the admin portal. |
| Voice and personality controls | Set the personality, level of detail, and pace AIR uses on every call. Learn more here. |
| Offer help before transfer skill | When a caller asks for a person, AI Receptionist asks what they need help with first before transferring. Your team gets context before the handoff, and more routine questions often get resolved automatically. Learn more here. |
| Leads notifications | Get an email the moment AIR captures a lead, a daily or weekly digest, to up to 10 people. Learn more here. |
| Calendly integration | Calendly will soon join Google and Outlook calendars as a booking integration, so callers can book straight into the calendar your team already uses. |
| Improved call routing | AI Receptionist will now ask multiple clarifying questions before routing, so fewer calls reach your team that don’t need to, and callers stop getting bounced around. |
| Spam detection | Set spam filtering to off, medium, or high. It uses RingCentral's network data to block bot calls before they eat into your usage minutes. Learn more here. |
🛠️ Six quick tips to get more out of AI Receptionist
- Start number porting early. Moving your existing main number takes time, so kick it off while you're still designing call flows.
- Register for SMS compliance. If you plan to use text reminders or SMS scheduling links, register your business first. AIR SMS Registration Guide here.
- Check your CRM permissions. Salesforce, HubSpot, and Zoho all need read and write access for lead data to sync properly.
- Test before you go live. Place test calls from the desktop or admin portal using different scenarios to tune your AI Receptionist.
- Turn on spam detection. Medium or high filtering keeps telemarketers from burning your minute pool.
- Structure your knowledge base. One clear answer per topic, and keep each uploaded file under 10 MB.
🤝 Resources
- 🗓️ Weekly Onboarding Webinars: Join live interactive training sessions every Wednesday at 11:00 AM PT / 2:00 PM ET.
- Step-by-step setup guide - Lead Capture
- Step-by-step setup guide - Appointment booking
- AIR SMS Registration Guide
Setting up an AI Receptionist, or found a use case worth sharing? Tell us in the comments below! 👇