The First Step

Question

2nd call going right to vm if i am already on an active call - desktop app

Forum|Forum|4 years ago
July 7, 2022
1 reply
349 views

i'd like the option to put active call on hold and answer incoming - is this a setting option that i just cannot find? please help!

call handling

Mary-Community_Moderator

Community Manager

Hi Erin, is this a direct call to your extension or from the call queue as a member?