3 and 4 digit extensions existing fine in the same system?

Forum|Forum|5 years ago
May 17, 2021
3 replies
649 views

I'm really new to RC, sorry for the noob question.

My RC setup has both 3 digit and 4 digit extensions.

All my users currently just use the RC app. So "dialing" an extension is literally just choosing the person's account they are trying to contact.

I haven't used a physical desk phone on RingCentral. Let's say one user has extension 400 and another has extension 4000. If a person is trying to dial ext 4000 how does the phone/RC know they aren't trying 400? Do they need to dial # or something after?

Thank you!

R

rob-2

Author

The First Step

I chatted with tech support and they said it should "just work". The system waits for a period of time with no key presses. So typing 4000 fast enough will result in ext 4000, not accidentally ext 400.

I'm still looking for someone else to verify this is their experience.

Mary-Community_Moderator

Community Manager

Based on personal experience, it works perfectly.

Joe Cache

RingCentral VIBE Royalty

We've moved from 3-digit to 4- for the whole company, but then with staff leaving and us wanting to preserve the RC chats, we've started adding a 9 to the front of the extension, so 1601 becomes 91601 - and still works just fine.

I will say not to use single digit extensions, as any IVR may/may not (phase of the moon?) send a caller to that extension - rather than the next level (or group) on the IVR! (that was an interesting bug/feature)

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