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New Participant
Oct 23, 2023 1:00 AM UTC
Question

Action Result Definitions in Call Log.

What does the "stopped" action result in Ringcentral call log mean?
In the call log report, I show the same number showing up same date/time, but with two different durations times. One line item is listed as "VoiceMail" in the Action Result column and the other immediately after as "Stopped".

Example

From. Date. Time. Action. Action Result Duration

123. 10/13/23. 2:03PM. VoiceMail 1:29

123. 10/13/23. 2:03PM. Stopped 0:33

1 reply

New Participant
Oct 31, 2023 8:11 PM UTC

Have you figured out what this means? I have a user that has a lot of these