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New Participant
October 23, 2023
Question

Action Result Definitions in Call Log.

  • October 23, 2023
  • 1 reply
  • 649 views

What does the "stopped" action result in Ringcentral call log mean?
In the call log report, I show the same number showing up same date/time, but with two different durations times. One line item is listed as "VoiceMail" in the Action Result column and the other immediately after as "Stopped".

Example

From. Date. Time. Action. Action Result Duration

123. 10/13/23. 2:03PM. VoiceMail 1:29

123. 10/13/23. 2:03PM. Stopped 0:33

1 reply

New Participant
October 31, 2023

Have you figured out what this means? I have a user that has a lot of these