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The First Step
Sep 7, 2021 1:38 PM UTC
Question

Add a button

Is it possible to add a button to any of the user interfaces or softphone that will launch a web URL when clicked? If so can you point me to where we should be looking to achieve this please.

    6 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Sep 7, 2021 2:07 PM UTC

    Hello @Dev User, what web URL are you referring to?

    The First Step
    Sep 7, 2021 8:06 PM UTC

    As per the following link

    https://community.ringcentral.com/questions/101994/integrate-button-into-softphone-add-button-to-dial.html

    RingCentral embedded phone can be done since it isa web based application but there is no official confirmation

    dev-2The First StepAuthor
    The First Step
    Sep 8, 2021 5:39 AM UTC

    Thanks, I saw that post. So there is no way at all to add feature buttons to the web app either? You can only use the API's to control settings and functions?

    dev-2The First StepAuthor
    The First Step
    Sep 8, 2021 8:49 AM UTC

    Sorry, let me set the scene.

    We allow Ring Central users to take card payments when they are on an active telephone call without the agent asking the customer to read out their card details on the call.

    We are looking to provide a button that launches the agent Paytia web interface from the screen/application they are using for Ring Central call management.

    i.e. https://accounts.pay729.net/login

    dev-2The First StepAuthor
    The First Step
    Sep 13, 2021 11:04 AM UTC

    Development support has clarified this is not possible yet so I have created a suggested idea ticket. Please vote if this would also be useful for you.

    https://ideas.ringcentral.com/ideas/CUSTCOM-I-3425

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Sep 13, 2021 2:07 PM UTC

    Thank you, @Dev User.