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The First Step
September 7, 2021
Question

Add a button

  • September 7, 2021
  • 6 replies
  • 871 views

Is it possible to add a button to any of the user interfaces or softphone that will launch a web URL when clicked? If so can you point me to where we should be looking to achieve this please.

    6 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    September 7, 2021

    Hello @Dev User, what web URL are you referring to?

    The First Step
    September 7, 2021

    As per the following link

    https://community.ringcentral.com/questions/101994/integrate-button-into-softphone-add-button-to-dial.html

    RingCentral embedded phone can be done since it isa web based application but there is no official confirmation

    dev-2The First StepAuthor
    The First Step
    September 8, 2021

    Thanks, I saw that post. So there is no way at all to add feature buttons to the web app either? You can only use the API's to control settings and functions?

    dev-2The First StepAuthor
    The First Step
    September 8, 2021

    Sorry, let me set the scene.

    We allow Ring Central users to take card payments when they are on an active telephone call without the agent asking the customer to read out their card details on the call.

    We are looking to provide a button that launches the agent Paytia web interface from the screen/application they are using for Ring Central call management.

    i.e. https://accounts.pay729.net/login

    dev-2The First StepAuthor
    The First Step
    September 13, 2021

    Development support has clarified this is not possible yet so I have created a suggested idea ticket. Please vote if this would also be useful for you.

    https://ideas.ringcentral.com/ideas/CUSTCOM-I-3425

    Mary-Community_Moderator
    Community Manager
    Community Manager
    September 13, 2021

    Thank you, @Dev User.