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The First Step
Dec 11, 2024 6:38 PM UTC
Question

AI Summary and transcription on desktop phones

Is it only possible to get call summaries if you take calls on a PC?

    5 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Dec 12, 2024 8:01 PM UTC

    Hi ​@mchinsky, could you clarify if you're asking whether call summaries are exclusively available when calls are taken on a PC, or if you're asking about the availability of call summaries on other devices as well?

    mchinskyThe First StepAuthor
    The First Step
    Dec 12, 2024 8:10 PM UTC

    Yes, can we get call summaries when using a desktop phone, or is that only available on the desktop pc app?

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Dec 12, 2024 10:29 PM UTC

    Yes, can we get call summaries when using a desktop phone, or is that only available on the desktop pc app?

    Thank you for clarifying! The feature is only available on the app for mobile devices, laptops, and PCs.

    New Participant
    Dec 13, 2024 10:46 PM UTC

    Can the notes & transcription be disabled?

    Lariane
    The First Step
    The First Step
    Nov 14, 2025 9:06 PM UTC

    Hi ​@mchinsky, 

    I was wondering if you ever raised this feature to the Ideas portal?

    https://ideas.ringcentral.com/

    Thanks!

    Lariane