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The First Step
December 11, 2024
Question

AI Summary and transcription on desktop phones

  • December 11, 2024
  • 5 replies
  • 290 views

Is it only possible to get call summaries if you take calls on a PC?

    5 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    December 12, 2024

    Hi ​@mchinsky, could you clarify if you're asking whether call summaries are exclusively available when calls are taken on a PC, or if you're asking about the availability of call summaries on other devices as well?

    mchinskyThe First StepAuthor
    The First Step
    December 12, 2024

    Yes, can we get call summaries when using a desktop phone, or is that only available on the desktop pc app?

    Mary-Community_Moderator
    Community Manager
    Community Manager
    December 12, 2024

    Yes, can we get call summaries when using a desktop phone, or is that only available on the desktop pc app?

    Thank you for clarifying! The feature is only available on the app for mobile devices, laptops, and PCs.

    New Participant
    December 13, 2024

    Can the notes & transcription be disabled?

    Lariane
    The First Step
    The First Step
    November 14, 2025

    Hi ​@mchinsky

    I was wondering if you ever raised this feature to the Ideas portal?

    https://ideas.ringcentral.com/

    Thanks!

    Lariane