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The First Step
Jul 26, 2018 12:45 AM UTC
Question

Airpods instead of headphones

I would like to find out how to use my Airpods instead of headphones when making calls. I am not able to hear anything.

14 replies

New Participant
Mar 11, 2019 11:43 PM UTC
I am having the exact same issue with my samsung galaxy buds.  I purchased them thinking this would work.  Any tips?
The First Step
Jul 30, 2020 3:46 AM UTC
Hey KAVANAUGH,

Unfortunately I don't have any Airpods to test with. I've seen RC employees use them in the office and have heard of customers using them just fine but I'm not sure if they had to do anything specific to get them to work.

Have you verified that the Airpods have synced with your device?
New Participant
Aug 10, 2020 11:00 PM UTC

Adding another voice to this one. Was told by RC support that "my expectations need to be set first" and that "at this time, RC Does not Support Airpods". I could try to disconnect and reconnect them multiple times from my Mac as "sometimes that fixes it".

New Participant
Oct 11, 2021 12:50 PM UTC

Tagging in on this question - I don't see any update for over one year. Has the AirPods Pro been enabled for RingCentral meetings on a MS Surface?