Zach62640094031

New Participant

Solved

Allow all users to send and receive SMS Texts from the main phone line

Forum|Forum|6 years ago
August 7, 2020
7 replies
1878 views

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.

Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

Best answer by Jessica H.

Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

Jason1843575027

New Participant

no answer yet?

Jessica H.Answer

Community Manager

Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

Lance3092116020

New Participant

I would really like this feature. Unsure why this is not an option currently. Please make it happen ASAP!

HectorAntonio62745502

New Participant

.

New Participant

would really like this feature. Please make it happen ASAP!

New Participant

PLEASE ADD THIS!!!! This is a huge issue for us.

New Participant

Are the any updates to this request? Is this feature now available?