Skip to main content

Any tips for adding numbers to your SMS campaign?

  • August 25, 2025
  • 5 replies
  • 183 views

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

5 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+3

Hi ​@Boshek, have you already raised a ticket with Tech Support about this? It looks like an unusual issue and might even be a bug. If you haven’t submitted a ticket yet, you can do so here.


  • New Participant
  • April 27, 2026

I’m experiencing the same issue.

I’m currently on the phone with Support and they say they have never heard of this issue previously.

They even had me try from the desktop app vs web app to add the number...You cant do such an action from desktop app.

 

They said their raising the case internally and I should hear back within 72 hours.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+3

I’m experiencing the same issue.

I’m currently on the phone with Support and they say they have never heard of this issue previously.

They even had me try from the desktop app vs web app to add the number...You cant do such an action from desktop app.

 

They said their raising the case internally and I should hear back within 72 hours.

Thanks for sharing this here, ​@JoshTech! Please keep us posted on how it goes 😊


  • New Participant
  • April 28, 2026

SMS was enabled this morning.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+3

SMS was enabled this morning.

I’m glad to hear that! 😊