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The First Step
May 17, 2022
Question

App Sharing - seeing RRRR's

  • May 17, 2022
  • 2 replies
  • 261 views

Hi all -

Question for the community. First, if using v.ringcentral.com the issue does not persist.

When using the Desktop App and hosting a meeting or attending. When "app" share is initiated, it seems if the RC video display is over the share application - RRRR's are displayed. This is a hinderence due to most meetings are done via laptop and the presenter likes to see the gallery (RCV) during the meeting. Suggestions?

2 replies

The First Step
May 17, 2022

2022-05-17 11_51_07-Window.png

Example of what we are seeing.

Mary-Community_Moderator
Community Manager
Community Manager
May 17, 2022

Hi @Chris Michael. please submit a Tech Support ticket to check the issue on your meetings. You may go to https://support.ringcentral.com/new-case.html.