Audio conferencing "this has been an internal error" message

3 replies
709 views

We are heavy users of the RingCentral Audio Conferencing service (267-930-4000, enter Participant or Moderator passcode.) This afternoon, our users started reporting an error: after dialing the bridge number and entering a legitimate Participant code, the caller hears "Access code accepted. This has been an internal error. You will be disconnected. Goodbye."

I've opened a ticket with RC support. An engineer responded that they had "reset the conference audio queue, which should help with any issues being experienced", but that has not cleared the issue.

Has anyone else been experiencing this problem? If so, any suggestions on how I can get RingCentral to fix it?

Mary-Community_Moderator

Community Manager

Hi Clint, did you get an update from Support after not solving the issue? Let me know so that I can follow up.

G

gandyc

Author

The First Step

I did get an update from a RC engineer, but the "fix" he proposed did not fix the issue. The issue has not been resolved.

T

tdestasio

New Participant

My firm is now experiencing the same issues with RingCentral Audio Conferencing service 267-930-4000, receiving an internal error. 25 out of 29 extensions receive this error when attempting to have a conference call. What was done to resolve the issue?

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