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The First Step
May 4, 2023 2:47 PM UTC
Solved

Automatic Extension Switching During Business Hours

How could I go about splitting the incoming calls from a certain extension to automatically switch over to a new extension after a certain amount of hours. We have two call shifts during the day: 8:30-1, and 1-4:30. Two separate people, with two separate extensions that we have to manually switch each time. Is there a way to do this automatically? I looked at the "User Hours" under Settings, does this affect a single user, if so, if I set one user to one shifts hours, and another person to the second shift, will the extension automatically switch?

Joe Cache
Joe CacheAnswer
RingCentral VIBE Royalty
May 8, 2023 4:38 PM UTC

In the Call Handling is the Custom Rules. You can specifiy days/times, and then which extension to forward to.
1683563817411.png


Hope that helps.



4 replies

Joe Cache
RingCentral VIBE Royalty
Joe CacheAnswer
RingCentral VIBE Royalty
May 8, 2023 4:38 PM UTC

In the Call Handling is the Custom Rules. You can specifiy days/times, and then which extension to forward to.
1683563817411.png


Hope that helps.



drakewThe First StepAuthor
The First Step
May 8, 2023 4:52 PM UTC

Thank you this handled the situation perfectly.

Joe Cache
RingCentral VIBE Royalty
RingCentral VIBE Royalty
May 8, 2023 4:57 PM UTC

In the Call Handling is the Custom Rules. You can specifiy days/times, and then which extension to forward to.
1683563817411.png




(Drake - can you mark this as best answer :) )

BeckyH
Community Manager
Community Manager
May 9, 2023 4:50 PM UTC

You're a champ, @Joe Cache!