automatic queue call back

5 replies
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When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

call queues

J

j.b.-ferguson

Participating Frequently

Kirkpatrick, No...sorry but that is not a current feature in RingCentral.

B

bjsvec

The First Step

RingCentral does have a call center option/product that can do this. Check: https://www.ringcentral.com/contact-center/products.html

D

devane

Participating Frequently

We just started with RC a few months ago and we have this option. I'll figure out what it's called and reply back. We have set up 2 options... #1 they are offered a chance to stay in line and enter their phone number for a call back. #2... if they hang up (abandon) as long as we collected their caller ID our system will call them back as soon as the queue is empty.

S

Sarah H

New Participant

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

We would like to do the same thing. Has this feature been added since this question was originally posed 5 years ago? Or any other work arounds people found?

Mary-Community_Moderator

Community Manager

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

We would like to do the same thing. Has this feature been added since this question was originally posed 5 years ago? Or any other work arounds people found?

Hi @Sarah H,

This feature is currently available for the RingCX service. You can find more information in the links below:

If you'd like to see this feature expanded further, feel free to vote for the feature request here: Call Queue Caller Callback Feature.

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