Bad SDP message

I just posted a thread that we’ll continue to update as things progress. 
Please know, our teams are working to resolve this as soon as possible. 

I have 3 sites that are having the same issues.   If there is anything we need to do, please let us know.

Thanks,

We’ll keep you updated via this thread:
 

We have been having the Bad SDP error for a few days now on two of our phones (that I know of). 

it only impacts desktop phone calls from the affected accounts, Calls from the app seem to be fine, but only one user uses the app. Resyncing works temporarily for one account but not the other. I have swapped phones and the problem stays with the account. The phone works perfectly when connected to a different account.

I have been told by RingCentral via a ticket that the BAD SDP error you're experiencing is now detected as an outage. Here is the reference INC-43058.

Thank you for sharing the reference ticket.
​@Ed_, please submit a Support ticket to have your account tagged as one of those affected by the outage. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.