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The First Step
Apr 14, 2021 11:42 PM UTC
Question

Call Quality Issues: iPhone App + Apple AirPods Pro

Has anyone noticed and/or resolved call quality issue when using Apple Airpods Pro on a quality cellular data connection to make/receive calls on the RingCentral iPhone app?

I have some quality issues without the AirPods when sending/receiving calls via the RingCentral iPhone app over cellular data, but when I switch to my Apple Airpods Pro the quality gets so bad they can barely understand me, according to the person on the other end of the call.

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
Apr 15, 2021 3:09 PM UTC

Hi Matt, for call quality issues, you may ask assistance with Technical Support. You can create a case online or call our 24/7 Customer Support at 1-888-898-4591.

The First Step
Apr 16, 2021 4:17 PM UTC

Thanks I opened the case yesterday like you said, but have not heard anything back.