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New Participant
May 5, 2022 7:08 PM UTC
Question

Call Queue Group members ringing to a ring group before voicemail

I have a call queue with dedicated members. When Those members do not answer dedicated calls I want the call to ring to a ring group before going to voicemail but am receiving an error that only 2 simultaneous phones can be added

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
May 5, 2022 9:55 PM UTC

Hi David, do you mean you want to forward it to another call queue group before voicemail?