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The First Step
January 8, 2024
Question

Call Queue Template

  • January 8, 2024
  • 2 replies
  • 239 views

I'm trying to set up a Holiday template for Call Queues but there is no Custom rules section like there is in the regular call queues settings. I can make a Call Handling template the way I would like where I can set the days and the announcement I want but I want to do the same for Call Queues without having to go to each call queue and setting the holidays.

2 replies

Participating Frequently
January 8, 2024

I believe it's not possible as of now. You need a call handling template for custom rules, but these can only be applied to user ext. currently. How many call queues do you need to set custom rules for?

The First Step
January 8, 2024

I have 9 call queues