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The First Step
Jun 21, 2023 12:13 PM UTC
Question

Call queue Voicemail

Hi all,

How do I disable voicemail in call queues ?

For a user no problem, it's easy to change for just an annoucement but i don't find that for the call queues...

7 replies

Participating Frequently
Jun 21, 2023 3:26 PM UTC

There are 2 kinds of voicemails.
1- if call doesn't get answered within given time during working hours
2- if somebody calls the call queue during closed hours

To change the behavior for closed hours the path is:
Phone System > Groups > Call queues > click on Call queue > Call Handling & members > After hours

To change the behavior during working hours:
Phone System > Groups > Call queues > click on Call queue > Call Handling & members > Wait settings

Here you need to edit the 4th setting:
When maximum waiting time is reached, send caller to
For example if you want it to disconnect the way to do it is to send callers to an Extension and then select an Announcement only extension. After the announcement is played the call disconnects without leaving a voicemail.

I attached pics to this commentcapture2.jpgcapture.jpg

Mary-Community_Moderator
Community Manager
Community Manager
Jun 21, 2023 5:31 PM UTC

Great answer @Welcome 01!

The First Step
Jun 23, 2023 7:26 AM UTC

Thank's for your answer.

It's the same idea with the custom rules ?

Because i have your parameters but sometimes people leave message on voicemail, i don't now how...

PS : can you show me you parameters for "vociemail and notifications" ?

The First Step
Jun 27, 2023 8:42 AM UTC

Always messages on voice mail during openning hours...

The First Step
Jun 28, 2023 10:01 AM UTC

Found !

I just miss this in my custom rule !

found.jpg

New Participant
Jun 29, 2023 8:10 PM UTC

Unfortunately, my drop down doesn't have the additional choices.

1688069390857.png

How does one get that?

New Participant
Mar 7, 2025 8:26 PM UTC

Unfortunately, my drop down doesn't have the additional choices.

1688069390857.png

How does one get that?

You ever figure this out - my options are the same...