Call Queues - Rotating

Forum|Forum|4 years ago
March 28, 2022
1 reply
612 views

The description for Call Queues - Rotating - Is to ring available members one at a time based on who has been idle the longest. Is this idle time based on call queue calls or all calls period?

call queues

Best answer by Mary-Community_Moderator

The idle time is based on call queue and direct calls, too.

Mary-Community_ModeratorAnswer

Community Manager

The idle time is based on call queue and direct calls, too.

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