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Call Queues to Extensions

5 replies
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I was told back in July that Call Queues would eventually be able to route calls to another extension. They said it was on the "road map". Any updates on this as this feature would really benefit our company. Thanks!

call queues

Joe CacheAnswer

RingCentral VIBE Royalty

Hi Marcus,

I'm just now setting up to port in our company and have been running through menus like rabbit holes. Call Groups can be sent to extensions:

Under the Call Handling/Wait Settings - max time action.

This is how we have it set up so that if the receptionist can't answer in time, it goes to a larger group, and then a larger group after that (SOMEONE has to answer! :) )

Hope that helps, and the Extension can be any type - IVR, Group, VM, etc.

Mary-Community_Moderator

Community Manager

Hi Marcus,

We will get back on this thread once we get an update. Thank you!

Joe CacheAnswer

RingCentral VIBE Royalty

Hi Marcus,

I'm just now setting up to port in our company and have been running through menus like rabbit holes. Call Groups can be sent to extensions:

Under the Call Handling/Wait Settings - max time action.

This is how we have it set up so that if the receptionist can't answer in time, it goes to a larger group, and then a larger group after that (SOMEONE has to answer! :) )

Hope that helps, and the Extension can be any type - IVR, Group, VM, etc.

Joe Cache

RingCentral VIBE Royalty

Hi Marcus,

I'm just now setting up to port in our company and have been running through menus like rabbit holes. Call Groups can be sent to extensions:

Under the Call Handling/Wait Settings - max time action.

This is how we have it set up so that if the receptionist can't answer in time, it goes to a larger group, and then a larger group after that (SOMEONE has to answer! :) )

Hope that helps, and the Extension can be any type - IVR, Group, VM, etc.

M

maribel-lopez1

Employee

Hi,

There is no option on Standard plan to send the caller to extension "When maximum hold time is reached".

Please migrate the account.
Regarding phone number (214) 528-6500 .

K

Kristen1815631021

New Participant

@marcus-mann -- It is a feature that needs to be added to your account "Call Queue - Route to Extension"

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