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New Participant
Oct 7, 2015 5:49 PM UTC
Question

Call recording: beep is too loud; option to mute or lower volume or disable

Peeping sound for call recording too loud. Either we can lower the sound or mute the sound.


4 replies

New Participant
Nov 13, 2015 7:03 PM UTC
Definitely too loud.  Agents reporting that they can't hear their customers over the beep.
New Participant
Jan 18, 2016 8:04 PM UTC
Yes, Yes, Yes!!!  How can we get this turned off or turned down.  Everyone is complaining that the beep is too loud and getting in the way of them hearing the other person on the line.

Additionally, is the beep a law anywhere?  Because when I speak to other companies such as GEICO, or Microsoft they tell me I am recorded but I do not hear beeps from their systems.  Why must we do it??? 
New Participant
Oct 17, 2016 11:59 AM UTC
The intermittent beep during outgoing calls is driving me and my clients crazy. I have to stagger my words around the beeping. Of course I know all calls are recorded, I don't need the persistent beeping to remind me. Please help!!
New Participant
Apr 11, 2019 3:13 PM UTC
Where can we find the "automatic call recording" option?