Can a ring group have a submenu?

Forum|Forum|4 years ago
September 17, 2021
2 replies
341 views

I work in healthcare and we'd like our Ring Central phone system to have a prompt when patients call in like 1) Triage. When the patient presses 1 for Triage, we would like another prompt to the user --- 1) Semi-urgent medical 2) Medication Refills --- is this doable in Ring Central?

call queues

A

Anirban2396911020

The First Step

As per following it can be upto 250 voice menu and submenu per account:

https://www.ringcentral.com/office/features/multi-level-auto-attendant/overview.html

https://support.ringcentral.com/article/6593.html

Joe Cache

RingCentral VIBE Royalty

You need to check carefully if switching from single level to multi level auto attendant will wipe out your single level...

If you're already multi-level - then you're fine - I would suggest mapping it out on paper first and recall that you have to have the extensions first, then the groups, then the IVR. ;)

Good luck.

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