Can I limit the number of incoming calls at 1 time???

Forum|Forum|4 years ago
March 31, 2022
3 replies
766 views

We are a small business, but our phones are constantly ringing. Is there a way that we can limit how many calls come in at a time and send other callers straight to voicemail???

call queues

Best answer by Mary-Community_Moderator

This option is not possible, @Roxanne Blackford. You may submit a Feature Request in our Ideas Portal at https://ideas.ringcentral.com/.

Mary-Community_ModeratorAnswer

Community Manager

This option is not possible, @Roxanne Blackford. You may submit a Feature Request in our Ideas Portal at https://ideas.ringcentral.com/.

Joe Cache

RingCentral VIBE Royalty

Actually Mary... ;)

You can create Call Queues with a single extension as a Member, and then change the Wait settings. Since RC is currently set up not to allow multiple calls going to the same extension when you're on an active Call Queue call, once you're on the phone, any other call to that 'extension' does not ring through.

The IVR would then have them send their 'extension' to the Call Queue, and once one call is engaged - all other calls would follow the Wait path.

Let me know if you want screen snips on how to do this.

Have fun.

Mary-Community_Moderator

Community Manager

Thanks for recommending this, @Joe Cache! I haven't tested this setup yet, but can we send the incoming calls to voicemail rather than waiting?

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