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The First Step
Dec 9, 2022 9:11 PM UTC
Question

Can I limit the Performance Reports so a Manager sees only his department calls?

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

6 replies

PhongVu
Community Manager
Community Manager
Dec 9, 2022 11:25 PM UTC

Are you using the API or the GUI dashboard?

The First Step
Dec 9, 2022 11:42 PM UTC

We are using the GUI dashboard.

PhongVu
Community Manager
Community Manager
Dec 10, 2022 12:24 AM UTC

Let me move this to the user community then.

New Participant
Jan 30, 2025 3:02 PM UTC

anymore update on this?

looking to restrict what a user see, just his team ,not the whole company in Performance reports.

RingCentral VIBE Royalty
Jan 31, 2025 6:52 PM UTC

Hi Simon, I don’t have a direct answer, but I create a view in the dashboard that contains whatever users they need, save it, then create a subscription that emails a monthly spreadsheet to managers for this. 

New Participant
Feb 3, 2025 8:46 AM UTC

Yeh was thinking that may be the only option, similar to what we have now.

they really need to look into restrictions within Analytics, not a ‘you can have it all or have none of it’.