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The First Step
December 9, 2022
Question

Can I limit the Performance Reports so a Manager sees only his department calls?

  • December 9, 2022
  • 6 replies
  • 384 views

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

6 replies

PhongVu
Community Manager
Community Manager
December 9, 2022

Are you using the API or the GUI dashboard?

The First Step
December 9, 2022

We are using the GUI dashboard.

PhongVu
Community Manager
Community Manager
December 10, 2022

Let me move this to the user community then.

New Participant
January 30, 2025

anymore update on this?

looking to restrict what a user see, just his team ,not the whole company in Performance reports.

RingCentral VIBE Royalty
January 31, 2025

Hi Simon, I don’t have a direct answer, but I create a view in the dashboard that contains whatever users they need, save it, then create a subscription that emails a monthly spreadsheet to managers for this. 

New Participant
February 3, 2025

Yeh was thinking that may be the only option, similar to what we have now.

they really need to look into restrictions within Analytics, not a ‘you can have it all or have none of it’.