Cannot make outgoing calls on LAN and WAN but can call using data

I have an agent with the same problem. She was fine on an old laptop but they gave her a new laptop and it does not work. I deauthorized that old laptop but even when she signs in , still comes up with that error message. The IT in her building say that nothing is blocking the app.

Same issue - works outside of our network. In network, getting this error on RC app. Sorry something is wrong on our end, So calling is temporarily unavailable. Please try again later

Was this resolved? Having a similiar issue.

Hi ​@johnagarcia, if you're experiencing issues, I recommend submitting a ticket to our Tech Support team so they can take a closer look and assist you. You can do so here:

🔗 Submit a Ticket

Let me know if you need any help with the process!