CANT GET IN TOUCH WITH CUSTOMER SUPPORT!

Forum|Forum|1 year ago
January 22, 2025
11 replies
394 views

I am not able to get through to RC Support seeing as not ever their CS number is going through.. I have tried the live chat and that does not work either. Anyone know how I can get in contact with support?

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SCMG

New Participant

All services in North America seems to be inoperative: https://status.ringcentral.com

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StephenC

New Participant

I think support is down also...

BeckyH

Community Manager

@Ikhan @SCMG @StephenC We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP.

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop.

T

Terri C

New Participant

Same problems. 4 failed faxes this morning and no ability to chat or call support. No way to indicate that I need to be notified when problems resolve.

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StephenC

New Participant

@Ikhan @SCMG @StephenC We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP.

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop.

Can we get some kind of ETA? We are way past the SLA and need our phones back ASAP.

Since it’s on the routing end, we can’t even forward calls to a cell phone….

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sara-3

The First Step

@Ikhan @SCMG @StephenC We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP.

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop.

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.

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sherrie-kleekamp

New Participant

We too are a medical practice. Hopefully service will be returned shortly. I am unable to contact customer service or chat to report the outage.

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scarmack

New Participant

This is pathetic!!!!

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sara-3

The First Step

@Ikhan @SCMG @StephenC We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP.

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop.

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.

I was made aware to contact our account manager for further assistance. If you don’t know who that is, Ms. Becky & Ms. Mary were extremely helpful in getting that information. I am still working on this, I’ll give you guys an update on this experience as it goes.